Frequently Asked Question

The e-Bill contains a summary of basic bill information, such as bill account number, amount, date of issue, payment due date, etc.

Please follow the steps below to register for receiving e-Bills at Personal e-Banking:

There is no restriction on the number of e-Bills that you can register as long as the merchant supports the e-Bill service.

Yes, you may enrol to receive the same e-Bill issued from a particular merchant with up to five banks. If the e-bill enrolment requests are accepted by the merchant, the same e-Bill will be delivered to the respective bank(s).

For e-Bill enrolment of merchants under the categories of Banking and Credit Card Services, Brokers, Other Financial Institutions, Sports and Leisure and e-Merchants, you would need a Security Device and you are required to maintain a valid mobile number for receiving SMS alert.

Yes. For verification purpose, some merchants may require you to provide part of bill owner's information. For example, date of birth (month & year) and partial identity document number. The merchants may get the bill owner's consent before accepting your enrolment request.

It is subject to individual merchant arrangement. You can contact the merchant directly.

Please refer to your merchants for details.

Sorry, all enrolment records cannot be amended once submitted. You need to delete the record and enrol again with the following steps:

When your enrolment request is accepted or rejected by the merchant, you will receive an Inbox notification message. Alternatively, you can review your enrolment status at the "e-Bill Enrolment Records" of the Bills and Payments section.

However, if the merchant does not respond to your enrolment request in 60 days from the request date, the request is regarded as unsuccessful.

Please check with your relevant merchant directly for details of your enrolment status.

You can review your enrolment history under the "e-Bill Enrolment Records" of the "Transfer & Pay" > "e-Bill Services" section.

The merchant may generally take a few days or up to 60 days to respond to your e-Bill enrolment request.

Please check with your relevant merchant directly for details of your enrolment status.

Your e-Bill enrolment record will be automatically removed if no new e-Bills received from your relevant merchant for 36 or more consecutive calendar months. You will have to enrol again with that relevant merchant in order to receive or access the respective e-Bill information.