Q: |
What do I need to use your Hang Seng e-Banking service? |
A: |
- A computer with internet connection and Windows 7 Service Pack 1 (SP1) or above
- This site is best viewed with Chrome, with JavaScript enabled
- Best screen resolution is 1024 x 768, horizontal scrolling shall be required for resolution below this standard |
|
|
Q: |
Why I find some pages in Hang Seng e-Banking service not display or function properly? |
A: |
Using web browsers other than the recommended browser version may cause minor display errors or possibly service malfunction. Please check our latest suggestion on browser version. |
|
|
Q: |
Can I access Hang Seng e-Banking service with browsers on mobile devices (e.g. iPad, iPhone or Android)? |
A: |
You are not recommended to use mobile browsers to access Hang Seng e-Banking service, please use our Hang Seng Personal Banking mobile app to access our e-Banking service. You are still able to use our e-Banking service on mobile browsers, but you may encounter errors on page display or possibly service malfunction. |
|
|
Q: |
I am using the recommended
browser but still have problems in retrieving some of your pages. What should
I do? |
A: |
You should check
your modem settings or your connection to your Internet Service Provider
(ISP). If you are still experiencing slow transmission, you may call our
Customer Service Representatives for assistance. (For Prestige Banking customers
please call 2998-9188. For Preferred Banking customers please
call 2822-8228. For Integrated Account customers, please call 2912-3456. For other customers please call 2822-0228.) |
|
|
Q: |
I am using the recommended
browser but a security warning alert about certificate validity was prompted
when retrieving some of your pages. What should I do? |
A: |
The problem may be
due to the validation of root certificate, you may call our Customer Service
Representatives for assistance. (For Prestige Banking customers please call
2998-9188. For Preferred Banking customers please call 2822-8228.
For Integrated Account customers, please call 2912-3456. For other customers please call 2822-0228.) |
|
|
Q: |
Why does it take
a long time to get into your site? And is there a solution for this? |
A: |
Factors like traffic,
quality of telephone line, speed and quality of modem, server capacity may
affect the speed of Internet access and the response of the site. A minimum
modem speed of 56kbps is recommended. If you encounter slow response at
our site, please check if there is a similar problem at another site; or
you can contact us and give us all the particulars of the incident. |
|
|
Q: |
What can I do if
I do not understand the instructions on screen? |
A: |
You can click the "Information" link on the right hand side of the screen or the "FAQ" icon on the top right hand corner to refer to the related information and definition of terms. |
|
|
Q: |
How do I know whether
the transactions made through e-Banking Services have been completed? |
A: |
A reference number
will be given for most of the completed transactions. You can also check
your account balances or transaction history for the status of that transaction.
Should you have any questions, please call our Customer Service Representatives.
(For Prestige Banking customers please call 2998-9188. For Preferred Banking customers please call 2822-8228. For Integrated Account customers, please call 2912-3456. For other
customers please call 2822-0228.) |
|
|
Q: |
Can I exit Hang
Seng e-Banking Services by clicking the browser-closing button at top right? |
A: |
You should click
the Logoff button on the top right corner or the navigation bar at the left section of the screen.
This will ensure your session to be properly logged off. |
|
|
Q: |
What will happen
if my computer crashes or I am disconnected from the Internet in the middle
of a transaction by accident? How will I know if that transaction has been
effected? |
A: |
Don't worry. A reference
number will be given for most of the completed transactions. You can also
re-logon to check your account balances or transaction history. Should you
have any doubts or questions, please call our Customer Service Representatives.
(For Prestige Banking customers please call 2998-9188. For Preferred Banking customers please call 2822-8228. For Integrated Account customers, please call 2912-3456. For other
customers please call 2822-0228.) |
|
|
Q: |
How can I save the acknowledgement page if I am using Internet Explorer 11 on Windows 7? |
A: |
To save the acknowledgement screen in Internet Explorer 11, you should:
1. Press "Control-S"
2. Change the default save file type from Web Archive, single file (*.mht) to Webpage, HTML only (*.htm ; *.html)
|
|
|
Q: |
Who should I contact
if I run into some technical problems? |
A: |
Contact your ISP
if you cannot connect to the Internet. Otherwise, please call our Customer
Service Representatives. (For Prestige Banking customers please call 2998-9188.
For Preferred Banking customers please call 2822-8228. For Integrated Account customers, please call 2912-3456. For other customers please call 2822-0228.) |