Customer Services FAQ Page
Change Password(s) |
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Q: |
Can I use special
characters or symbols for my password(s)? |
A: |
No, you may use
any combination of numbers or alphabets for your password(s). |
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Q: |
Is it a must to
change my password(s)? |
A: |
It is not a must,
but occasionally changing your password(s) may provide you with better protection. |
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Q: |
How should I take
care of my password(s)? |
A: |
You should also
note the following points in taking care of your password(s):
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Do not disclose your password(s) to anyone. |
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Do not allow anyone else to use your password(s). |
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Do not write down or record the password(s)
without disguise. |
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Do not use your name, Hong Kong Identity
Card number, telephone number, birthday or similar numbers as your
password(s). |
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Occasionally change your password(s) via our
e-Banking Services. |
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Q: |
May I save my
user name and password(s) so that I do not need to enter them every time
I logon? |
A: |
To provide you
with better protection, this service is not allowed. |
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Q: |
If I forget my
password(s), how can I re-set it? |
A: |
If you forget your password(s), input your user name on the logon page as usual and then click the "Forgot Password(s)?". Then please follow the screen instructions to reset your password(s). |
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Request
Cheque Book |
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Q: |
What types of
cheque can I request through Hang Seng e-Banking Services? |
A: |
You may order single-colour
background cheques. |
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Q: |
How can I get
the cheque book if I request through Hang Seng e-Banking Services? |
A: |
We shall send you
the cheque book by ordinary mail. |
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Q: |
How long shall
I receive the cheque book after I made the request? |
A: |
We shall process
your request once we receive your instruction . Please notify us immediately
should you not receive the cheque book 10 days after you made the request. |
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