Hang Seng e-Banking
General
Instructions |
Q: |
How do I
know my instructions have been received by the Bank? |
A: |
After you
have entered all your instruction details, you will be prompted
to confirm your instructions. Generally, your instructions are considered
as received only when a reference number is given by the Bank after
you have confirmed your instruction. |
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Q: |
How do I
know whether my instructions have been received or not, in case
there is communication interruption? |
A: |
In case there
is any communication interruption, you may check if your "Transfer
Now" instruction has been received through the transaction
history screen under the "My Accounts" section, or if
your "Transfer Later" instruction has been accepted through
the pending instructions screen. |
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Q: |
How will I know if I omit required information or input an invalid value during a transaction? |
A: |
If you omit required information or input an invalid value during a transaction, an error message will be displayed at the top of the page, stating the error(s) encountered for the specific input field(s). |
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Q: |
Can I switch language or use the relevant functions on the right-hand side of the screen at any time during a transaction? |
A: |
Yes, you can switch language or use the functions on the right hand side of the screen during and after your transaction. However, to help avoid any input error, after you have entered the data, if you switch language or use any of the functions on the right-hand side of the screen before you click "Confirm" to confirm your order, all previously entered data will be cleared automatically. You will have to re-enter your data. |
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Q: |
Is there any special format for data input in Hang Seng e-Banking? |
A: |
There is no special format for data input in Hang Seng e-Banking. However, please do not include special characters, such as &, %, <, >, ", (, ), ', ; in input fields (except for details field on 'Customer Enquiries' and 'Suggestions & Feedback' pages.) |
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Q: |
How can I check messages sent by the Bank? |
A: |
You can check messages sent by the Bank in 'Inbox Message', Which you can access by clicking "INBOX" under top "MENU". |
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Q: |
What if I forget my password(s)? |
A: |
If you forget your password(s), input your user name on the logon page as usual and then click the "Forgot Password(s)?" link. Then please follow the screen instructions to reset your password(s). |
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