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Hang Seng e-Banking
Frequently Asked Question |
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3. Using Hang Seng e-Banking Services |
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Securities Services
Trading in Hong Kong Stocks |
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Q: |
How
many market(s) could I trade through Hang Seng e-Banking Services? |
A: |
Currently,
you can trade all securities listed on the Stock Exchange of Hong Kong
("SEHK") through our e-Banking Services. (Excluding NASDAQ & iShares
- USD trading) |
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Q: |
After
enrolling in the e-Banking Services, can I still trade through other channel(s)? |
A: |
You can still trade through other channels such as the automated trading hotline, designated branches or our operator-assisted hotline. |
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Q: |
Where can I get the details about designated branches for securities trading/IPO shares subscription? |
A: |
You may go to hangseng.com and click "Branch and ATM Addresses" under "Contact Us" to get the details about designated branches for securities trading/IPO shares subscription. |
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Q: |
What are the benefits
of trading online? |
A: |
Online trading
allows you to get access to important trading information at a glance
before you make an investment decision, e.g. your stock holdings, account
balance and the latest stock price movement. It also allows you to place
your order anytime, 24 hours a day. |
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Q: |
How can I trade
online? |
A: |
If you have set up securities account under your Integrated Account, you can trade online immediately. If you have not set up your securities account yet, please send your request online through the "Account Activation" (desktop version) / "Securities Account Activation" (Personal Banking mobile app) Screen under "Other Related Services" Section of "Investment" in Hang Seng Personal e-Banking or visit our branches to open one.
To trade RMB denominated products listed in HKEx, you must maintain an Integrated account with its securities sub-account and Renminbi savings account activated. To trade securities online, customers are required to use Mobile Security Key or Security Device for authentication.
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Q: |
How can I place
an order? |
A: |
Simply go to "HK Stocks Trading" page under "Securities". Click relevant order type trading page. Then enter order details by selecting buy or sell, inputting the stock code, price and quantity and specifying the expiry date. |
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Q: |
Can I give my
instruction anytime? |
A: |
You can place
new orders at following times:
Order Type |
Service Hours (for trading days only) |
Channels |
Market Order |
09:30 am - 12 noon and 1:00 pm - 3:59 pm |
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Hang Seng Personal e-Banking |
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Automated Securities Trading Hotline |
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Manned Securities Trading Hotline |
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Designated branches |
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At Auction Limit Order |
24-hours except 9:22 am - 4:01 pm |
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Hang Seng Personal e-Banking |
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8:00 am - 9:21 am, and 4:01 pm - 4:09 pm |
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Automated Securities Trading Hotline |
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8:45 am - 9:21 am, and 4:01 pm - 5:40 pm |
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Manned Securities Trading Hotline |
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9:00 am - 9:21 am, and 4:01 pm - 5:00 pm |
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Designated branches |
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At Auction Market Order |
9:00 am - 9:22 am and 4:01 pm - 4:10 pm |
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Hang Seng Personal e-Banking |
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Automated Securities Trading Hotline |
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Manned Securities Trading Hotline |
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Designated branches |
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Limit Order, Stop Loss Order and All-In-One Order |
24-hours except 4:00 pm - 4:10 pm |
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Hang Seng Personal e-Banking |
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8:00 am - 3:59 pm |
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Automated Securities Trading Hotline |
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8:45 am - 5:40 pm except 4:00 pm - 4:10 pm |
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Manned Securities Trading Hotline |
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9:00 am - 5:00 pm except 4:00 pm - 4:10 pm |
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Designated branches |
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* After market close till end of pre-opening session on next trading day, new At-Auction limit order can be placed on stocks eligible for pre-opening session. During pre-opening session, at-auction limit and at-auction market orders are only accepted for stocks eligible for pre-opening trading. During closing auction session, at-auction limit and at-auction market orders are only accepted for stocks eligible for closing auction trading. |
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Q: |
How do I know
the Bank has received my instruction? |
A: |
After you have entered
and confirmed the order/ instruction details, we will send you an online
acknowledgement with a reference number. This only represents acknowledgement
of receipt of your order/ instruction by the Bank. There is no guarantee
that your order will be executed or executed in a timely manner in the
market. The Bank will try its best to process your order but it may NOT
be performed due to fluctuations in stock price, insufficient market liquidity,
system failure or any other event beyond the control of the Bank. Moreover, if you DO NOT receive an order reference number, please check whether your order has been accepted via the following channels to avoid duplicated orders.
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Hang Seng Personal e-Banking ("Order Status" under "Securities") |
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Automated Securities Trading Hotline: 2166 6888 (Press 5 after selecting language) |
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Manned Securities Trading Hotline: 2532 3838 |
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Designated branches |
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Q: |
I have placed buy order(s). Why the available balance in my settlement account is different on the next day ? And why on the settlement day, my settlement account balance has sometimes been reduced with an amount slightly more than my actual executed buy orders? |
A: |
Assuming only buy orders are placed, and no receivable fund has or will be taking place before the buy orders are settled.
When a buy order has been placed and accepted successfully, our system will calculate the amount of funds that is needed to be held up for that buy order. The system deducts the amount needed from your available balance by truncating the decimal places of the amount necessary for each individual buy order. This will be the amount ($X) held up from your settlement account. At the end of the day, our system will re-calculate the total amount by adding up the exact amount needed for all buy orders placed. And only after the summation, the decimal places of this total amount will be truncated to the nearest dollar amount. Under normal circumstance, the re-calculated amount ($Y) will be more than the previously held amount (if not the same), hence the amount in your settlement account will be reduced on the next day. And in fact, our system will hold up the difference of the 2 calculated amount ($Y-$X=$Z) so that the amount available in your settlement account will now be adjusted to $Y.
On settlement day (T+2), the actual amount needed for the buy orders (without any truncation) will be debited from your settlement account, and the previously re-calculated $Y will be released as a result. However, $Z (the difference of amount being held up by our system as defined above) will only be released by the next day.
Please note that irrespective of the amount held, the actual required fund at settlement will be debited for the executed buy orders. Please ensure you have maintained sufficient fund in your settlement account for settlement. If the trade is settled with insufficient fund in your account, overdraft charges will be incurred in accordance with the Bank fees and charges table. |
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Q: |
What is the amount of funds to be held in "My Buying Power" after I have placed a purchase order ? |
A: |
For normal limit orders and at-auction limit orders, the hold amount will be equal to your specified price x specified quantity x 101%.
For market orders, the hold amount will be equal to nominal price x your specified quantity x 101%
On the execution date, when the purchase order is fully executed, the hold amount will be the executed price x executed quantity plus 0.5% brokerage (minimum HKD100) and other charges such as stamp duty, accrued interest resulted from the purchase of bonds listed on SEHK (if applicable) etc. On T+2 settlement date, the deposit charge, if any, will be collected separately, while the brokerage rebate, if any, will be netted off from the settlement amount.
For at-auction orders, please note that the executed price (i.e. final IEP) is not known at the time of order input and may not fall within or largely deviate from your expected price range, especially for orders executed in pre-opening session. The hold amount of at-auction orders would depend on various factors and may vary from time to time according to the market conditions. The hold amount of at-auction orders may be much more than that of other order types, and the Bank reserves the right to determine the hold amount for At-Auction order without prior notice. |
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Q: |
How long will
previous orders be kept on my order status? |
A: |
The order status
will show orders placed in the past 12 days. |
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Q: |
How am I
notified of the execution results? |
A: |
We will send you an email to your "Inbox Message" on any execution result for orders placed via Hang Seng Personal e-Banking. If you have enrolled to our Securities Instant Order Confirmation Service, the execution results will be sent to your mobile phone in the form of a text message. With effect from 27 June 2016, integrated account securities customer* who already registered Hang Seng Personal e-Banking and with a valid mobile phone number (either a Hong Kong or overseas mobile number) provided to the Bank, the Bank will notify you the execution result of your securities orders placed via the Bank by SMS. No charge and pre-registration are required for this arrangement.
You can also check the execution details in the "Order Status" by clicking the corresponding "Details" button of the order or you can call the Manned Securities Trading Hotline to check the order status.
*Include those who have a monthly investment plan for stocks sub-account under the Integrated Account. If an overseas mobile number is provided, customers are reminded to check with their telecommunication vendor on the support to receive SMS from Hong Kong. |
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Q: |
How can I check the status of my order placed for local securities? |
A: |
Please use order status enquiry function via Personal e-Banking or call our Automated Securities Trading Hotline at 2166 6888 to check the updated status of your order for local securities. You can also use our Instant Order Confirmation Service to get instant notification of your order execution results through SMS via your mobile phone number. With effect from 27 June 2016, integrated account securities customer* who already registered Hang Seng Personal e-Banking and with a valid mobile phone number (either a Hong Kong or overseas mobile number) provided to the Bank, the Bank will notify you the execution result of your securities orders placed via the Bank by SMS.
*Include those who have a monthly investment plan for stocks sub-account under the Integrated Account. If an overseas mobile number is provided, customers are reminded to check with their telecommunication vendor on the support to receive SMS from Hong Kong. |
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Q: |
I have placed a "Good Till Date" order. If the order cannot be fully executed on same day and is partially executed on different days, will all the execution results be consolidated for calculating the charges? |
A: |
No. The execution results of every order executed on same day will be consolidated for charges calculation. |
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Q: |
Do you accept
order price away from current market price? |
A: |
Yes, you can specify any buy price not lower than half of the ask price and sell price not higher than twice of the bid price. Starting from 3 May 2016, order with specified price outside 24 spreads would be monitored by our system and passed to Orion Trading Platform – Securities Market (OTP-C) once it falls within the acceptable range. |
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Q: |
Are there any market restrictions on the order price I entered?
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A: |
Yes, the order price should follow the price spread pre-defined by HKEx. Different securities have different price spread, please refer to the second schedule of the Rules of the Exchange provided by HKEx for details (http://www.hkex.com.hk/eng/rulesreg/traderules/sehk/Documents/sch-2_eng.pdf).
For example, according to the second schedule, stock X and Y belong to the securities in Part A and Part B of the price spread table respectively. When the order price of stock X changes from below HKD20.00 to above HKD20.00, the price spread will change from HKD0.02 to HKD0.05.
Stock |
Order Price |
Price Spread |
X |
HKD 10.00 - 20.00 |
HKD 0.02 |
HKD 20.00 - 100.00 |
HKD 0.05 |
Y |
HKD 0.50 - 9999.95 |
HKD 0.05 |
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Q: |
Is the Bank's
Securities system ready for OTP-C and what are the benefits of the system? |
A: |
Our securities system is ready for the OTP-C system. If the order type/ nature is supported by OTP-C, your securities order can be passed electronically and directly from us to SEHK. The order execution result will be returned from SEHK to us through the same electronic path directly. However, the time needed to update the execution result in our e-Banking system are affected by various factors, such as transaction volume, data transmission from/to OTP-C, etc. |
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Q: |
With OTP-C, are
all orders including amendment and cancellation requests handled electronically and efficiently without human
intervention? |
A: |
In case of system disruption or there are cases where orders including amendment and cancellation requests cannot be handled by OTP-C, the orders will be processed manually by the Bank which could cause a delay in order execution. Exceptional orders which cannot be handled by OTP-C include but not limited to odd lots, executed market price better than order price, prices below HKD0.01, quantities over 3000 lots and orders related to stocks without a previous closing price etc. |
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Q: |
How does the Bank handle the orders when typhoon signal no. 8 or above is lowered or when the black rainstorm warning is discontinued ? |
A: |
If typhoon signal no. 8 or above is lowered or when the black rainstorm warning is discontinued, the Bank will handle the orders as described below :
a. |
Before pre-opening session starts |
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The auction limit orders placed via the Bank will be sent to HKEX's OTP-C as usual when pre-opening session starts. Other orders will be handled in Continuous trading session and sent out to HKEX's OTP-C once they fall within the conditions as defined by the Bank from time to time. |
b. |
When trading in the pre-opening session is suspended but resumes either in the morning session or afternoon session |
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When the trading operation is resumed in the morning / afternoon session, the Bank will monitor the orders. When the auction limit orders fall within the conditions as defined by the Bank from time to time, these orders will be sent to HKEx's OTP-C as normal limit orders. Orders of other order types will also be transmitted to HKEx's OTP-C once they fall within the conditions as defined by the Bank from time to time. |
The Bank reserves the right to amend the above operation from time to time.
For details about the HKEx's trading arrangements during typhoon and black rainstorm warning, please refer to HKEx's Rule 571 http://www.hkex.com.hk/rule/exrule/chap-5_eng.pdf |
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Q: |
Can I specify
the order expiry date? |
A: |
Yes, you can
specify an order expiry date. Please set your order expiry date from
the list of dates provided under the "Good Till" function of
Securities Trading page. |
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Q: |
Can I sell the
stocks I have bought before its settlement? |
A: |
Yes. |
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Q: |
Can I use the
funds from selling a stock to buy a new stock before its
settlement? |
A: |
Yes. |
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Q: |
If my order has been partly executed and I want to amend the order details, how should I amend the order? |
A: |
For example, you have placed an order to buy 3,000 shares of stock A at HKD8.00, and 2,000 shares of which have been bought successfully in the market :
Case 1 - Amend quantity : Now you want to buy 4,000 shares instead of 3,000 shares, you should amend the quantity and enter "4,000" as the required order quantity. The price remains unchanged.
Case 2 - Amend price : Now you want to buy at HKD8.50 for the remaining 1,000 shares instead of HKD8.00, you only need to amend the price and enter "8.50" as the required order price. The quantity remains unchanged.
Case 3 - Amend price and increase the quantity : Now you want to buy 5,000 shares instead of 4,000 shares and at the price of HKD8.50, you should amend both the price and the quantity. Enter "8.50" as the required price and "5,000" as the required total quantity.
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Q: |
How can I amend
or cancel my order? |
A: |
You can amend or cancel any outstanding order through various trading channels (Hang Seng Personal e-Banking, Automated Securities Trading Hotline, designated branches or operator-assisted hotline) by providing the order reference number during the service hours of the channel used.
On your submission of the order amendment or cancellation instruction to the Bank, an acknowledgement page of your order instructions will be prompted. Given the market conditions and the time required to process, the acknowledgement only represents the receipt of your instruction by the Bank. It does not confirm that your instruction had been processed duly. You MUST check the "Order Status" for the updated order details and order status.
However, please note the following principles:
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Before an amendment
request has been duly processed, we cannot entertain
another amendment instruction on same
order. |
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Once a cancellation
instruction is placed, you cannot withdraw your
cancellation instruction or make further amendments to
same order. |
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During 12 noon - 12:30 of each
trading day |
HKEx's OTP-C system will not receive
any cancellation. Any cancellation instruction received during
this time period will be handled after 12:30. |
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During 12 noon - 13:00 of each
trading day |
HKEx's OTP-C system will not receive
any amendment request. Any amendment instruction made during
this time period will be handled after 13:00. Until the first
amendment has been executed, no further amendment instruction
can be placed. |
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During Bank's regular system maintenance
time:
Trading day: 20:00 - 8:00 next
day
Saturday: outside 8:00 - 16:00 Holiday: 24
hours |
Amendment and cancellation
instructions received are subject to the Bank's confirmation |
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System interruption and exceptional orders which cannot be handled by OTP-C include but are not limited to: odd lots, executed market price better than order price, prices below HKD0.01, quantities over 3000 lots and orders related to stocks without a previous closing price, etc.
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For Stock Connect Northbound trading,
- Order amendment is not allowed by the market
- 09:20 - 09:25 and 14:57 - 15:00: SZSE will not accept order cancellation. 09:20 - 09:25: SSE will not accept order cancellation
- (a) 09:10 - 09:15 ;(b) 09:25 - 09:30;(c) 12:55 - 13:00: Order cancellations will not be processed by Shanghai Stock Exchange/ Shenzhen Stock Exchange until market opens. |
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Q: |
How can I check
the status of my order? |
A: |
You can use the
"Order Status" function to check your order status anytime. For all
Prestige Banking, Preferred Banking, Green Banking and Integrated
Account customers (excluding Integrated Account customers aged below
18.), You may also call our Automated Securities Trading Hotline to
check the order status.
Here are the explanation of the order status :
Order Status |
Situations |
Pending Dealing |
Your instruction to place a new securities order,
or to amend, or to cancel an order has been received by the Bank.
Your order (either all or part of the order quantity) is still
outstanding and pending for execution until your order expires or
you request to cancel the order. |
Fully Executed |
Your order has been executed
with your specified quantity of shares sold or purchased at your
specified price or a price better than your specified price, or
at the market prevailing price if your order is a market order. |
Unexecuted |
At the end of the trading day on which your order expires or after submitted to the market for auto-matching (for market order), your order remains outstanding with none of your specified order quantity executed. Or your order does not comply with the relevant exchange rules (e.g. the related stock of at-auction limit order is not eligible for pre-opening or closing auction session; or order price exceeds HKEX permissible price range for pre-opening or closing auction session) and has been cancelled with none of your specified order quantity executed. Your order will not be carried forward to the next trading day for processing as it has expired and cancelled. |
Fully Cancelled |
Your instruction to cancel the order
has been accepted and the order has been successfully cancelled. |
Partial Executed |
At the end of the trading day on which your order expires or after submitted to the market for auto-matching (for market order), your order can only be executed with part of your specified quantity of shares sold or purchased at your specified price, or at the market prevailing price if your order is a market order. For market order, any unfilled quantity of order has been automatically cancelled immediately.
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Pending |
Your order instruction is pending for the Bank's acceptance. This order status will only occur for order instructions placed to the Bank during the Bank's regular system maintenance time. If the instruction is accepted, the status will become "Pending Dealing" at the end of the system maintenance time. Otherwise, the order will not be kept in the "Order Status" page, and a reject email will be sent to you. You MUST check the email in the "Inbox Message" page in Hang Seng Personal e-Banking (desktop version), and the status of your instruction via the "Order Status" page. |
Pending Amendment |
You have requested to amend the details of an outstanding order; however, your order amendment instruction is pending for the Bank's acceptance and confirmation. You MUST check the "Order Status" to view the latest order details in order to confirm whether your amendment request has been accepted and confirmed by the Bank. If your amendment request is placed during the Bank's regular system maintenance time, you MUST check the email in the "Inbox Message" page in Hang Seng Personal e-Banking (desktop version) on coming business day (Note: Inbox Message will be sent to the customer when the order amendment submitted during the Bank system maintenance time has been rejected by the Bank). |
Pending Cancellation |
You have requested to cancel an outstanding order. Your order cancellation instruction is pending for the Bank's acceptance and confirmation. You MUST check the "Order Status" to check if your cancellation request has been accepted by the Bank. If the order cancellation instruction is accepted, the status will become "Fully Cancelled". If your cancellation request is placed during the Bank's regular system maintenance time, you MUST check the email in the "Inbox Message" page in Hang Seng Personal e-Banking (desktop version) on coming business day (Note: Inbox Message will be sent to the customer when the order cancellation submitted during the system maintenance time has been accepted by the Bank). |
Suspended. Resume on Next Trade Day |
This order is not yet expired but it has been temporarily suspended due to reasons including but not limited to: it is rejected by the market after submitted to OTP-C (e.g. order price exceeds HKEX's permissible price range for Volatility Control Mechanism) or at the end of the continuous trading session, your order is still under order watching and thus not transmitted to OTP-C for execution and your order not yet expires. The order processing will be resumed on next trade day. If you want to execute your order as soon as possible, please cancel the order and place again. |
Your order status information in the "Order Status" and "Amend/Cancel" pages will be refreshed at the pre-set time interval defined by the Bank from time to time (i.e. preset at 10 seconds under normal circumstances) when you press the "Update" button. In other words, the order status information in the said pages will not be refreshed if you press the "Update" button more than once within the determined time interval in these pages. Please note that the above system setup has no impact to the order execution.
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Q: |
Can I place an
IPO order through e-Banking Services? |
A: |
IPO order can be
placed through our website at www.hangseng.com, Automated Securities Trading Hotline and designated branches. All
Prestige Banking, Preferred Banking, Green Banking and Integrated
Account customers with CSR Phone Banking Service (excluding
Integrated Account customers aged below 18.), can also apply through
our operator-assisted hotline. |
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Q: |
Can I trade
overseas stocks through e-Banking Services? |
A: |
Currently,
overseas securities trading can only be traded through our dedicated
operator-assisted hotline. |
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Q: |
How can I
deposit/withdraw funds to/from my settlement account? |
A: |
You can use the "Transfer" function in "HK Stocks Trading" to do the transfer anytime (only available in Hang Seng Personal e-Banking (desktop version)). |
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Q: |
What is "Market
Order"? |
A: |
Market order is
an order which client does not set a limit price. Such order will be
executed at prevailing market at time of execution. The execution
price may deviate from client's expected price at time of order
placing especially at the beginning of morning and afternoon trading
sessions as many accumulated pre-market opening orders have to be
handled. |
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Q: |
How are
Market Orders executed? |
A: |
We will submit your Market Order to the market (i.e. The Stock Exchange of Hong Kong ("SEHK")) with one try only for auto-matching and execution by matching it up to 10 best price queues at SEHK (i.e. the prevailing best queue and up to the 10th queue at 9 spreads away at the time when the market order is processed by the Bank) and up to a maximum of 20 spreads from the prevailing nominal price (as the case may be). Any unfilled quantity of your market order as a result of the above mechanism will be automatically cancelled immediately.
Examples (for illustration only):
Customer has placed a market order to sell of 500,000 shares of Stock XYZ.
Assume that the prevailing nominal price is HKD5 with price spread of HKD0.01.
Under the condition that the Bank will match the market order up to a maximum of 20 spreads from the prevailing nominal price, the Bank will only execute the order when the price is HKD4.80 or above in this example
Scenario 1:
Bid Price |
Volume |
HKD5.00 |
100,000 |
HKD4.99 |
90,000 |
HKD4.98 |
60,000 |
HKD4.97 |
0 |
HKD4.96 |
20,000 |
HKD4.95 |
80,000 |
HKD4.94 |
50,000 |
HKD4.93 |
20,000 |
HKD4.92 |
30,000 |
HKD4.91 |
100,000 |
HKD4.90 |
200,000 |
|
Trade executed(sell) |
100,000 shares@HKD5.00 |
90,000 shares@HKD4.99 |
60,000 shares@HKD4.98 |
20,000 shares@HKD4.96 |
80,000 shares@HKD4.95 |
50,000 shares@HKD4.94 |
20,000 shares@HKD4.93 |
30,000 shares@HKD4.92 |
50,000 shares@HKD4.91 |
Total: 500,000 shares |
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The market order is fully executed by selling all 500,000 shares in the 10 best price queues. |
Scenario 2:
Bid Price |
Volume |
HKD5.00 |
100,000 |
HKD4.99 |
0 |
HKD4.98 |
0 |
HKD4.97 |
0 |
HKD4.96 |
80,000 |
HKD4.95 |
100,000 |
HKD4.94 |
0 |
HKD4.93 |
10,000 |
HKD4.92 |
30,000 |
HKD4.91 |
60,000 |
HKD4.90 |
100,000 |
|
Trade executed(sell) |
100,000 shares@HKD5.00 |
80,000 shares@HKD4.96 |
100,000 shares@HKD4.95 |
10,000 shares@HKD4.93 |
30,000 shares@HKD4.92 |
60,000 shares@HKD4.91 |
Total: 380,000 shares |
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Unfilled quantity(sell) |
120,000 shares cancelled |
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Under the above market situation, the Bank will execute the market order by selling 380,000 shares in the 10 price queues. The unfilled quantity of the order (120,000 shares) will be automatically cancelled. If customer would like to sell the remaining unfilled quantity, he will need to place another order. |
Scenario 3:
The bid price is far away from the nominal price.
Bid Price |
Volume |
HKD4.81 |
200,000 |
HKD4.80 |
50,000 |
HKD4.79 |
100,000 |
HKD4.78 |
0 |
HKD4.77 |
0 |
HKD4.76 |
0 |
|
Trade executed(sell) |
200,000 shares@HKD4.81 |
50,000 shares@HKD4.80 |
Total: 250,000 shares |
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Unfilled quantity(sell) |
250,000 shares cancelled |
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Under the above market situation, the Bank will execute the market order up to a maximum of 20 spreads lower than the prevailing nominal price of HKD5 (i.e. execute the order when the price is HKD4.80 or above) by selling 250,000 shares in the 10 price queues. The unfilled quantity of the order (250,000 shares) will be automatically cancelled. If customer would like to sell the remaining unfilled quantity, he will need to place another order.
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Q: |
Will the outstanding quantity of my market order being queued in the market? |
A: |
No. Any unfilled quantity of your market order will be automatically cancelled immediately and will not be queued in the market. You may place another order as you wish. |
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Q: |
Will I be notified of the execution results once I placed my market order? |
A: |
You are advised to use the "order status enquiry function" to check the order status of your market order via Hang Seng Personal e-Banking and Automated Securities Trading Hotline or call Manned Securities Trading Hotline to see if your market order has been fully executed, partially executed or cancelled.
And, we will send you an email to your "In-box Message" on any execution result for orders placed via Hang Seng Personal e-Banking. If you have enrolled to our Securities Instant Order Confirmation Service, the execution results will also be sent to your mobile phone in the form of a text message. With effect from 27 June 2016, integrated account securities customer* who already registered Hang Seng Personal e-Banking and with a valid mobile phone number (either a Hong Kong or overseas mobile number) provided to the Bank, the Bank will notify you the execution result of your securities orders placed via the Bank by SMS.
*Include those who have a monthly investment plan for stocks sub-account under the Integrated Account. If an overseas mobile number is provided, customers are reminded to check with their telecommunication vendor on the support to receive SMS from Hong Kong. |
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Q: |
Any "Good
Till Order" options for "Market Order"? |
A: |
No. Only
"One Day Order" for "Market Order" is available. |
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Q: |
Is odd
lot trading applicable to "Market Order"? |
A: |
You can use "Market Order" to sell odd lots. Purchase of odd lots is not accepted. For sale orders via "Market Order" which involve odd lot, the odd lots will then be sold at the prevailing odd lot market price. The prevailing odd lot market price is usually lower than the prevailing board lot market price. If liquidity of that particular stock in the market is low, final execution price can be even lower. |
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Q: |
What channels
can be deployed to place "Market Order"? |
A: |
Customers can place the order via Hang Seng Personal e-Banking, Automated Securities Trading Hotlines, Manned Phone Service and designated branches. |
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Q: |
How the
Bank to handle if the funding of the settlement account to settle
a "Market Order" is insufficient due to volatile market
movement? |
A: |
The Bank may in its absolute discretion execute the purchase order in whole or in part. Customers must settle any resulting overdraft in the settlement account before T+2 days. The Bank reserves the right to sell the related securities at any time to setoff the overdraft without prior notice to the customers. |
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Q: |
How can I sell odd lots through your bank? |
A: |
You can sell odd lots via any one of our trading channels. Odd lots can only be sold in the following ways:
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Selling odd lots only: You must place a Market Order, and the odd lots will then be sold at the prevailing odd lots market price. |
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Selling both board and odd lots at the same time: You can choose to place a Market Order or a Limit Order. If you choose to place a Market Order, your board lots will be sold at the prevailing market price. Once the board lots are fully executed, the remaining odd lots will be sold at the prevailing odd lots market price. If you choose to place a Limit Order, you have to set the limit price for the board lots. Once the board lots are fully executed, the remaining odd lots will be sold at the prevailing odd lots market price. |
Please note that when the input quantity of a sale order involves odd lots, a reminder message will be displayed that all odd lot shares will be sold at prevailing odd lots market prices notwithstanding the price entered, except for scenarios where no previous closing price or stock information is available, such as newly listed stocks or warrants or rights etc. The prevailing odd lot market price is usually lower than the prevailing board lot market price. If liquidity of that particular stock in the market is low, final execution price can be even lower. |
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|
Q: |
Why the market price of selling odd lots is not the same as that of board lots? |
A: |
Since odd lot orders cannot be handled by the "Automatic Order Matching and Execution System" of SEHK, all the odd lot orders can only be traded via "odd lot brokers" and sold at the prevailing odd lot market price. The prevailing odd lot market price is usually lower than the prevailing board lot market price. If liquidity of that particular stock in the market is low, final execution price can be even lower. |
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Investment Services FAQ Page
Q: |
What is
"Stop Loss Order"? |
A: |
Stop Loss
Order is a sale instruction to preset the selling price range,
i.e. Stop Loss Price and Lowest Selling Price, for specific securities
in your portfolio. Once the current nominal price of the securities
hits or lower than your pre-defined Stop Loss Price, your sale
order will be placed to market at the prevailing market price(i.e. sale order is triggered).
The Bank will try its best to process your order but it may NOT
be performed due to fluctuation in stock price, insufficient market
liquidity, system failure and any event beyond the control of
the Bank. The order may be fully executed, partially executed
or even unexecuted. The executed price may also be BETTER THAN,
EQUAL TO OR WORSE THAN your specified Stop Loss Price
but not lower than your Lowest Selling Price. Once the Stop Loss
Order is triggered, regardless of the final execution result at
the end of the trading day, the order will be lapsed and cancelled
and will not be carried forward to next trading day. |
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Q: |
Can any
prices be inputted for Stop Loss Price and Lowest Selling Price?
|
A: |
The acceptance
range for Stop Loss Price is defined within 11 spreads and
50 spreads (The Bank reserves the right to change the
acceptance range for Stop Loss Price without notice) away from
current Nominal Price but it must not be lower than HKD0.01. The
Lowest Selling Price can be Lower Than or Equal To
the Stop Loss Price but it cannot be lower than HKD0.01. Based
on the above arrangement, we do not accept any Stop Loss Order
if the current nominal price of such stock is lower than HKD0.02. |
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|
Q: |
Will the
defined acceptance range for Stop Loss Price be changed? |
A: |
The Bank
reserves the right to change the acceptance range for Stop Loss
Price without notice. |
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|
Q: |
If the
Nominal Price is lower than both the defined Stop Loss Price and
Lowest Selling Price, will it be further executed? |
A: |
If the
order is not executed even at the Lowest Selling Price, such Stop
Loss Order will be treated as a Normal Limit Order at the Lowest
Selling Price and will be placed to the market for queuing. Once
the Stop Loss Order is triggered, regardless of the final execution
result at the end of the trading day, the order will be lapsed
and cancelled and will not be carried forward to next trading
day. |
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|
Q: |
How about
the "Stop Loss Order" Triggering and Execution Logic? |
A: |
Please refer to the Diagram as below:
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Investment Services FAQ Page
Q: |
Can the
Stop Loss Order be amended or cancelled? |
A: |
To amend
Stop Loss Order which is pending for execution, please cancel
the order first . Upon the cancellation is duly handled, then
place a new order again. Only the outstanding Stop Loss Order
can be cancelled. |
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|
Q: |
Is "Stop
Loss Order" transmitted to OTP-C trading system in straight-through
mode? |
A: |
Yes. Our securities trading system will check the stock price of the Stop Loss Order continuously and transmit them to OTP-C trading system during continuous trading session in straight-through mode in ascending order input time. However, if the relevant stock has NO BID, such Stop Loss Order will be handled manually.
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|
Q: |
Is "Stop
Loss Order" valid in Pre-opening session (9:00 a.m. to 9:30 a.m)? |
A: |
No. The
Stop Loss Order is not applicable to pre-opening session. But
Final Indicative Equilibrium Price (IEP) will be treated as the
Nominal Price when market open, therefore the Final IEP (if any),
will be used to check against the Stop Loss Price. In case, the
Final IEP falls at or below your Stop Loss Price, the Stop Loss
Order will be placed to market after the morning trading session
starts. |
|
|
Q: |
Any "Good
Till Order" option for "Stop Loss Order"? |
A: |
Yes. You can choose an expiry date for
your Stop Loss Order from the list of days provided. Please
note that once your Stop Loss Order is triggered regardless
of the final execution result, the order will be lapsed and
cancelled and will NOT be carried forward to next
trading day.
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Investment Services FAQ Page
Q: |
How to
check the "Stop Loss Order" status? |
A: |
If your Stop Loss Order is placed through
our e-Banking, subject to the final execution result, you will
receive one of our following e-mail notification: (i) Order
Fully Executed indicates the Stop Loss Order is fully executed.
(ii) Partially Executed / Rest Expired indicates the Stop Loss
Order, no matter it is a multiple day order or not, is partially
executed, the remaining quantity is cancelled and will not be
carried forward to next trading day. (iii) Order Unexecuted
indicates the Stop Loss Order, no matter it is a multiple day
order or not, is unexecuted and cancelled and will not be carried
forward to next trading day.
If you are using our Instant Order Conformation
Service, subject to the final execution result, you will receive
our following SMS message: (i) HS:SOLDQUANTITYSHARESSTOCK
CODE,ATPRICE,TOT,SOLDQUANTITYSHARES,O/S
0 SHARES, REFERENCE
NUMBER
indicates the Stop Loss Order is fully executed. (ii) HS:SOLDQUANTITYSHARESSTOCK
CODE,ATPRICE,TOT,SOLDQUANTITYSHARES,UNEXE
AND CANCELQUANTITYSHARES,
REFERENCE
NUMBER
indicates the Stop Loss Order, no matter it is a multiple day
order or not, is partially executed, the remaining quantity
is cancelled and will not be carried forward to next trading
day. (iii) HS:UNEXE,SELLQUANTITYSHARESSTOCK
CODE,ORDER,CANCELLED,
REFERENCE
NUMBER
indicates the Stop Loss Order, no matter it is a multiple day
order or not, is unexecuted and cancelled and will not be carried
forward to next trading day. With effect from 27 June 2016, integrated account securities customer* who already registered Hang Seng Personal e-Banking and with a valid mobile phone number (either a Hong Kong or overseas mobile number) provided to the Bank, the Bank will notify you the execution result of your securities orders placed via the Bank by SMS.
You can also check your Stop Loss Order status via the following channels:
|
Hang Seng Personal e-Banking ("Order Status" under "Securities") |
|
Automated Securities Trading Hotline: 2166 6888 (Press 5 after selecting language) |
|
Manned Securities Trading Hotline: 2532 3838 |
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Designated branches |
*Include those who have a monthly investment plan for stocks sub-account under the Integrated Account. If an overseas mobile number is provided, customers are reminded to check with their telecommunication vendor on the support to receive SMS from Hong Kong.
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|
|
Q: |
How your
bank to monitor client's "Stop Loss Order"? |
A: |
Our securities trading system will check the stock price of the Stop Loss Order continuously and transmit them to OTP-C trading system during continuous trading session in straight-through mode in ascending order input time. However, if the relevant stock has NO BID, such Stop Loss Order will be handled manually. |
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|
Q: |
Is odd
lot trading applicable to "Stop Loss Order"? |
A: |
No.
Only board lot quantity will be accepted. |
|
|
Q: |
How to place At-auction Limit Order? |
A: |
HKEx system rejects the order price of at-auction limit which deviates 9 times or more from the previous closing price or the nominal price or final IEP(as the case may be), if available. In this case, the Bank will not process your order and your order will become unexecuted.
For stocks with previous closing price, during Order Input Period, the upper/lower price will be ±15% of previous closing price. During No Cancellation Period and Random Matching Period, the upper price for buy is the highest bid at 9:15 or the lowest ask at 9:15 (whichever is higher) while the lower price for buy is -15% of previous closing price. The lower price for sell is the lowest ask at 9:15 or the highest bid at 9:15 (whichever is lower) while the upper price for sell is +15% of prevoius closing price.
For stocks without previous closing price (e.g. IPO stocks or stocks resuming from trading suspension), during Order Input Period, there will be no upper/lower price limit (but the existing 9-times price limit will also applicable to POS). During No Cancellation Period and Random Matching Period, the upper price for buy is the highest bid at 9:15 or the lowest ask at 9:15 (whichever is higher) while there is no lower price limit. The lower price for sell is the lowest ask at 9:15 or the highest bid at 9:15 (whichever is lower) while there is no upper price limit.
HKEX has imposed a price limit on At-auction Limit Order during Closing Auction Session. During Order Input Period, the upper/lower price will be ±5% of the Reference Price. During No Cancellation Period and Random Closing Period, the upper/lower price will be the highest bid price and lowest ask price. Please check the status of your instruction via the "Order Status" page. You can place another new at-auction limit order if you need to. The Bank reserves the right to amend the above operation from time to time without prior notice. |
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|
Q: |
I have placed an at-auction limit order before the related stock is suspended. But why this order is not placed to the market when the trading of this stock is resumed after the pre-opening session? |
A: |
As the Pre-opening Session is closed, our system will not place the at-auction limit orders to the market. You can cancel the at-auction limit order and re-capture a new order. |
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Q: |
I have placed an at-auction limit order at the pre-opening session. But the related stock is suspended then at the pre-opening session. When the trading of this stock is resumed at continuous trading session on the same day, why is my at-auction limit order not processed? |
A: |
During the Pre-opening Session, if the stock status is suspended, HKEx will cancel all at-auction limit orders placed in the market at 09:22 am. So your order status will be changed to unexecuted. If you still want to trade this stock after its trading is resumed on that day, you can re-capture a new order. |
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|
Q: |
What types of orders will be processed by the Bank in the pre-opening session and closing auction session? |
A: |
The following types of orders on stocks eligible for pre-opening session will be processed by the Bank in the pre-opening session:
1. At-Auction Limit Orders received by the Bank after market close till start of pre-opening session on next trading day; and the order comply with relevant Exchange rule (e.g. within HKEX's permissible price range)
2. New At-auction Orders and At-auction Limit Orders received by the Bank during the pre-opening session.
The following types of orders on stocks eligible for closing auction will be processed by the Bank in the closing auction session:
1. New At-auction Orders and At-auction Limit Orders received by the Bank during the closing auction session.
2. Orders queuing in OTP-C trading system during continuous trading session and still pending for execution when closing auction session begins, and carried forward by HKEX automatically to closing auction session
For an order that does not comply with relevant Exchange rule, the order status will change from "Pending Dealing" to "Unexecuted". You can check the updated status of your order in the "Order Status". If you are using our Instant Order Confirmation Service, you will receive related SMS. |
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|
Q: |
How can I know that my non-Auction Order is pending for execution in the closing auction session or not? |
A: |
If your order is not queuing in OTP-C trading system, the Bank will, at its best effort, update the order status from "Pending Dealing" to "Suspended. Resume on Next Trade Day" (not yet expired orders) or "Unexecuted" or "Partial Executed" (expired orders) when the continuous trading session ends.
If you are not sure whether your order has been carried forward to the closing auction session, you can call our securities trading hotline 2532 3838 or consider canceling it and placing a new At-auction Order or At-auction Limit Order if you intend to trade in the closing auction session. |
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|
Q: |
Any "Good Till Order" option for "At-Auction Limit Order" and "At-Auction Market Order"? |
A: |
No. Please note the Bank will only accept today expired At-Auction Limit order before market close and the Bank will accept next trade day expired At-Auction Limit order after market close. Only today expired At-Auction Market order is accepted. |
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|
Q: |
Will odd lot orders be accepted in the pre-opening session and closing auction session? |
A: |
No. Odd lot orders will not be accepted in the pre-opening session and closing auction session. In case of an order with both board and odd lots is carried forward to the closing auction session, once the board lot is executed in the closing auction session, the remaining odd lot will be cancelled for the order that is expired on the same day or will be processed in the next continuous trading session for multiple-day order. |
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|
Q: |
What is Volatility Control Mechanism (VCM)? Once cooling-off period is triggered by VCM, how can I know my order status? |
A: |
With effect from 11-May-2020, the VCM for the securities market will cover all Hang Seng Composite LargeCap, MidCap, SmallCap Indexes (HSCI) constituent stocks and is applicable to board lot order input during the Continuous Trading Session from 9:45am - 12:00 noon* and from 1:15 pm - 3:45pm. The VCM is triggered for the constituent stocks price of HSCI LargeCap ±10%, HSCI MidCap ±15%, HSCI SmallCap ±20% away from the last traded price 5-minute ago (reference price); and a 5-minute cooling-off period will start. During the 5-minute cooling-off period, the VCM security can continue trading but will only be allowed to trade within a fixed price band (HSCI LargeCap ±10%, HSCI MidCap ±15%, HSCI SmallCap ±20% from the reference price), i.e. buy order at or below upper price limit and sell order at or above lower price limit. In addition, OTP-C will cancel the then existing high price buy orders (i.e. those with buy price > upper price limit) and the then existing low price sell orders (i.e. those with sell price < lower price limit) that queued in the order queue before start of the cooling-off period. For more details of VCM, please visit HKEX website.
Please note that an order may NOT be performed due to order price outside the permissible price band during the cooling-off period, fluctuation in stock price, insufficient market liquidity etc.
For an order that cannot be performed during the cooling-off period, the order status may change from 'Pending Dealing' to:
- 'Suspended. Resume on Next Trade Day' (if the order is not yet expired); or
- 'Partial Executed' or 'Unexecuted' (if the order is expired in the same day)
You can check the updated status of your order in the "Order Status". If needed, you can call our securities trading hotline 2532 3838 or consider canceling the order and placing a new order.
*Till 11:45am for half trading day
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Investment Services FAQ Page
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Investment Services FAQ Page
Italian Financial Transaction Tax |
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|
Disclaimer: This FAQ aims to provide general information on Italian Financial Transaction Tax in respect of share transactions (effective from 1 March 2013) and derivative transactions (effective from 1 September 2013). The content of this FAQ does not provide a comprehensive, complete or exhaustive coverage of the entire scope of Italian Financial Transaction Tax. In addition, the implementation and application of the Italian Financial Transactional Tax law may be subject to changes. Under no circumstances should this FAQ be construed as legal or tax advice.
Customers should seek independent professional advice if they have any query or further enquiry regarding the Italian Financial Transactional Tax law.
|
Q: |
Under what situation should I pay for Italian Financial Transaction Tax (“FTT”) and how is the tax amount determined? |
A: |
To comply with the Italian FTT law, with effect from 1 March 2013, customers who trade shares issued by Italian resident companies which listed on The Stock Exchange of Hong Kong Limited (e.g. Prada S.p.A. (Stock Code: 1913)) via our Bank are required to pay for the Italian FTT. The tax rate is currently 0.1% in respect of shares listed on The Stock Exchange of Hong Kong Limited and settled in 2014 and onwards.
Italian FTT is calculated based on daily net increase of customer's beneficial holding of the same share at account level on each settlement day x weighted average purchase price x 0.1%. Example: Customer buy/sell the same shares “A” which is issued by Italian resident company on the same day via the same securities account:
• Buy 500 shares – Purchase price HKD50.00
• Buy 200 shares – Purchase price HKD55.00
• Sell 400 shares – Sell price HKD50.00
Calculation Method
Net buy quantity is 300 shares (Buy 700shares – Sell 400shares)
Weighted average purchase price is ((500x50)+(200x55)/700 = HKD51.43
Amount of Italian FTT payable is: 300shares x HKD51.43 x 0.1% = HKD15.43
The above tax rate and calculation method etc. of Italian FTT may be subject to changes or further clarification on the Italian FTT law. Such third party costs, fees and charges are subject to change without prior notice and will be determined by the Bank.
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|
Q: |
Can I trade derivatives (e.g. Warrants, CBBCs etc) which are linked to shares issued by Italian resident companies through your bank and why? |
A: |
Due to uncertainties in the implementation and application of the Italian FTT law on derivative transactions (effective from 1 September 2013), the bank with immediate effect will not accept any purchase/sell or transfer-in instruction for derivatives (e.g. Warrants, CBBCs etc) which are linked to shares issued by Italian resident companies.
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Investment Services FAQ Page
HK Stocks Watch List |
|
|
Q: |
What market information are provided in "HK Stocks Watch List"? |
A: |
"HK Stocks Watch List" provides HK stock quote information. There are 5 watch lists available each allows to save up to 10 stocks. Chargeable real-time quote or free real-time basic quote are available in Watch List 1 and 2. Chargeable real-time quote and delayed quote are available in Watch List 3, 4 and 5.
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Securities Express / A Shares Express |
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|
Q: |
What is the difference between Securities Express and A Shares Express? |
A: |
Securities Express provides HK stocks market information, including stock detailed quote, indices, news and market overview. Our securities account customers can use the service after logged on Personal e-Banking.
A Shares Express provides China A shares market information, including Shanghai and Shenzhen A shares quote, Indices, Top 20, Northbound trading list and AH share performance. Customers can use the service via our website hangseng.com/investment. |
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Investment Services FAQ Page
My Portfolio |
|
|
Q: |
How can I enquire
my settled transactions? |
A: |
You can use the
"Settled Transactions" function to enquire past transactions of up to
the past 60 calendar days. |
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|
Q: |
Will the transaction
I performed today be reflected in my securities holdings? |
A: |
Yes, once an order
is executed, the securities balance in the securities holdings screen will be updated
immediately. |
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|
Corporate Events
General Questions |
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|
Q: |
Can I submit corporate event instructions through e-Banking? |
A: |
You must first register for Personal e-Banking services and add your Securities Account / Monthly Investment Plan for Stocks Account / Certificate of Deposit Account (with account suffix 085, 385 or 383) to your e-Banking profile. You will then be able to submit instructions for corporate events of local securities through e-Banking. Applicable types of corporate event for local securities are: Rights Shares Subscription, Open Offer Shares Subscription, Warrants Exercise, Cash Offer Acceptance and Election for Dividend with Options. |
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Q: |
What are the advantages of submitting corporate event instructions via e-Banking? |
A: |
It is an instant and convenient channel that avoids postage or courier risks. |
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|
Q: |
When can I submit corporate event instructions through e-Banking? |
A: |
If you are recorded as a qualified shareholder before a corporate event of a locally listed company takes place, you can submit corporate event instructions through Personal e-Banking after we have issued related electronic or paper advice or from the subscription start date mentioned on the advice (applicable to rights shares subscription and open offer shares subscription only). Such instructions must be made before our reply deadline. |
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Q: |
Is there any charge for submitting corporate event instructions through e-Banking? |
A: |
No. This service is free of charge. However, there are charges for different corporate events. Please refer to 'Service Charges' under the 'Personal Banking' section of Hang Seng's website. |
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|
Q: |
Can I still submit my instruction by mail? |
A: |
Yes. You are free to choose whether to submit an instruction via Personal e-Banking or a mailed instruction letter. However, please do not submit the same instruction via different channels. Where multiple submissions of the instruction are made we will handle all submitted instructions on an aggregated basis (applicable to: rights shares subscription, open offer shares subscription, warrants exercise and cash offer acceptance) or will decline to handle your instruction (applicable to: election for dividend with options). If there is an insufficient quantity of related shares and/or subscription monies for us to process all of your instructions for respective corporate events, we reserve the sole discretion to stop processing all of your instructions without prior notice and the Bank will not be responsible for any loss incurred. |
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|
Q: |
How can I get information on corporate events requiring my instructions? |
A: |
You can get the information on corporate events requiring your instructions via:
1. |
Bank-issued electronic or paper advice on corporate events; |
2. |
The "Corporate Events" page in Personal e-Banking, which shows information on corporate events up until their respective reply deadlines; and/or |
3. |
Circulars posted by listed companies in "Listed Company Information" section of the HKEX website. (For reference only, please act according to our Bank's electronic or paper advice or call our hotline for any queries.) |
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Q: |
If I have submitted more than one instruction under the same account for the same corporate event, what will happen? |
A: |
Excluding election for dividend with options (for which an instruction can only be submitted once), our Bank can accept more than one instruction for the same corporate event (e.g. rights shares subscription, open offer shares subscription, warrants exercise and cash offer acceptance). However, you should note that all instructions submitted through all channels - including mail, e-Banking and any other applicable channel will be handled on an aggregated basis. Therefore, clients should ensure that there are sufficient shares quantity and/or subscription monies in their related accounts for the execution of all instructions. Otherwise, the Bank will have the discretion to stop processing your instructions without prior notice. |
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Q: |
If I want to submit an instruction for my joint name account via e-Banking, what should I be aware of? |
A: |
Any of the holders of a joint account can submit instructions for corporate events through e-Banking. Please note that only one instruction is required for the same corporate event from any holder of a joint account. If more than one of the holders of a joint account make instructions for the corporate event, these multiple instructions will be handled on an aggregated basis (applicable to: rights shares subscription, open offer shares subscription, warrants exercise and cash offer acceptance) or will decline to handle all instructions (applicable to: election for dividend with options). |
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Q: |
Can I submit a corporate event instruction via e-Banking in advance for an expected corporate event? |
A: |
No. You can only submit corporate event instructions via e-Banking after we have issued electronic or paper advice informing you of the details of a corporate event. |
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Q: |
How can I check whether my corporate event instructions have been received by the Bank? |
A: |
After you have made an instruction via e-Banking, the acknowledgement page will display the transaction reference number and the information that you have entered. You may print or save it as a record. If you do not receive such reference number, please call the Bank's service hotline for enquiry to avoid missing instructions or submitting duplicated instructions. Please note that the reference number only represents acknowledgement of receipt of your instruction by the Bank. The execution of your instruction is subject to your account's situation. |
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Q: |
Will I be notified if my submitted instruction is rejected by the Bank? |
A: |
No. However, we have the discretion to stop processing your instruction without prior notice |
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Q: |
Can I amend or cancel my corporate event instructions via e-Banking? |
A: |
No. you cannot amend or cancel your corporate event instructions via e-Banking. If you need to amend or cancel a submitted instruction, please contact the Bank on the contact number shown on the relevant electronic or paper advice. We will provide assistance if possible. However, such amendment or cancellation is not guaranteed and will depend on the specifics of the situation. |
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Q: |
How can I inquire about the status of a corporate event instruction that I have submitted via e-Banking? |
A: |
Sorry, the system cannot show records of all submitted instructions. For enquiries, please call the Bank on the contact number shown on the relevant electronic or paper advice. |
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Q: |
I am an overseas customer - what should I pay attention to when submitting corporate event instructions through e-Banking? |
A: |
If you are an overseas customer and wish to submit an instruction for a corporate event, it is your responsibility to ensure that you have complied with the laws of the relevant jurisdiction(s), including obtaining governmental or other consents and complying with all other handling procedures.
Please note that the Bank will NOT provide a subscription/election service for specific kinds of corporate event (including but not limited to rights shares subscription, open offer shares subscription, warrants exercise, cash offer acceptance and election for dividend with options) to accounts with a correspondence/ residential address in the USA or Canada. Should you fall into this account category, please note that we will not execute your instructions submitted via e-Banking, mail or any other channel. |
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Q: |
How do I calculate the "Net Available Holdings" shown on the corporate event reply form? (only applicable to rights shares subscription, open offer shares subscription, warrants exercise and cash offer acceptance) |
A: |
"Net Available Holdings" is calculated based on your available holdings. Your unsettled holdings will only be reflected in "Net Available Holdings" after the settlement process has been completed. The system shows data from the previous business day. |
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Q: |
If I submit an instruction on a non-working day via e-Banking, when will it be processed? |
A: |
Instructions submitted via e-Banking on non-working days will be handled on the next working day. |
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Election for Dividend with Options |
Q: |
If I have already set up a standing instruction for the dividend payment of a single stock and I have also submitted an election instruction via e-Banking, mail or another channel for a specific dividend period, which instruction will be executed? |
A: |
We will only execute the most recent instruction received from you (via any channel) by our deadline for that dividend period. If you already have a standing instruction with the Bank for the relevant stock, such standing instruction will be maintained but we will execute the instruction received from you for the current dividend period. |
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Q: |
Can I use e-Banking to inquire about standing instructions previously set up for handling of dividend payments for individual stocks? |
A: |
No. The e-Banking system is unable to show your standing instructions for individual stocks maintained through our Bank. Please call our customer hotline for any enquiry. |
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Q: |
Can I set up/cancel/amend my standing instruction for dividend election of a single stock or a particular securities account via e-Banking? |
A: |
This service is unavailable currently. For standing instructions of a single stock, we must receive your written instruction to set up/cancel/amend the standing instruction. You may fill in the instruction letter included in our corporate event advice and return it to one of our instruction collection points as indicated on the advice.
For standing instructions on securities accounts, clients may visit one of the Bank's designated branches to obtain related documentation. |
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Q: |
How do I check the latest status of my submitted standing instruction? |
A: |
Please visit one of the Bank's designated branches or call our customer hotline for enquiry. |
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Q: |
Why do I still receive "SCRIP DIVIDEND SCHEME ADVICE" and require to respond although I have maintained Standing Instruction (SI)? |
A: |
Although clients have maintained SI with our Bank, we will still issue dividend with options election advice to clients, including those with SI maintenance so that clients will be possible to alter the dividend options as well as to acknowledge all details of dividend election. If clients would like to keep the original SI for the dividend, they are not required to reply to the Bank. |
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"Rights Shares Subscription" and "Open Offer Shares Subscription" |
Q: |
What should I do if I do not subscribe for rights shares? |
A: |
If you do not wish to take up your rights share entitlement, it is not necessary to submit any instruction to the Bank. If you plan to sell your rights shares, you may submit a 'sell' instruction via any of our dealing channels on or before the last dealing day of nil-paid rights shares. If you take no action, all the unsold or unsubscribed nil-paid rights shares will lapse according to rights issue timetable of the company. |
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Q: |
Can I oversubscribe for Rights Shares or Open Offer Shares (i.e. subscribe for a quantity that exceeds my entitlement)? |
A: |
Any excess share subscription application is subject to the share offer arrangement put in place by the relevant company. You may visit the HKEx's website and examine the related documents available in the "Listed Company Information" section. If the rights issue or open offer proposal allows qualified shareholders to apply for excess shares on top of their entitlement, the related field in the instruction form will be opened for data input.
Please note that excess application is only eligible for customers who are defined as qualified shareholders on the record date of the relevant rights Issue/open offer proposal. If you are not recorded as a qualified shareholder and your rights shares are purchased from the market, you cannot apply for excess shares. |
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Q: |
How can I submit an instruction to make an excess shares application? |
A: |
The following example details the excess shares application process.
Company A issues a rights issue proposal and the subscription price is HKD3.00. If you are allotted 1,000 rights shares and decide to apply for 500 excess shares, you have to enter 1,000 rights shares and 500 excess shares in the appropriate fields in the reply form. When submitting your instruction, you must ensure that you have sufficient available funds (HKD4,500.00 in this example) to apply for 1,500 shares (1,500 shares x HKD3.00 subscription price) in your designated payment account. The Bank will debit the whole subscription amount (for rights shares and excess shares) on the debit date to complete the subscription process.
Excess applications are not guaranteed to be wholly accepted. The payment related to any unsuccessful excess share application will be refunded. Using the above example, if only 99 shares are allotted under the excess share application, you will receive 1,099 Company A shares (1,000 fully-paid rights shares and 99 successfully allotted excess shares) on the expected fully-paid rights shares issuance date and will receive a refund of HKD1,203.00 (401 excess shares applied for but not allocated x HKD3.00 subscription price).
Please note that we will act on behalf of various individual customers to make excess shares applications. However, the company making the rights share issue will treat Hang Seng as a single shareholder in its nominee capacity and only allow the Bank to lodge ONE excess application form. Thus, if the issue is over-subscribed and allotments are scaled back, our distribution of excess shares to applicants may not necessarily be the same as those published by the company. We will distribute the total quantity allotted to Hang Seng on a pro rata basis to all underlying customers.
Furthermore, there are respective charges for different corporate events. Please refer to 'Service Charges' under the 'Personal Banking' section of Hang Seng's website. |
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Q: |
I do not have any entitlement under the rights issue and my rights shares will be purchased from the market. How can I apply for rights shares? |
A: |
In this situation, please visit our designated branches or via e-Banking (1 calendar day after the purchased rights shares settled) to submit your instruction after you have successfully purchased your right shares before the Bank's reply deadline. |
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Q: |
After I have submitted a subscription instruction, why aren't the rights shares or open offer shares displayed in my securities account on the corporate event page in e-Banking? |
A: |
If your instruction has been received, our system has to hold your rights shares or open offer shares while the subscription process is completed. Instructions pending completion cannot be displayed on the corporate event page in e-Banking. |
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Q: |
If my aggregated subscription instructions exceed my available holdings of rights shares or open offer shares after the Bank's deadline, how will the Bank handle such instructions? |
A: |
We will act on behalf of you to take up your final total holding after the reply deadline of that related instruction. |
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Q: |
When and how should I prepare the subscription monies? |
A: |
We will debit your designated payment account on the debit date stated on the related corporate event advice.
Please note that your account may be debited at any time on the debit date. If there are insufficient funds for the entire aggregated subscription amount of all your instructions in your designated payment account during our debit process, the Bank has the discretion to stop processing your applications without prior notice.
It is therefore highly recommended that you ensure there are sufficient funds in your account by 23:59 on the night before the debit date in order to successfully complete the subscription process. |
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Q: |
Can I use the receivable funds from my pending settle sale order to pay for a rights shares or open offer shares subscription? |
A: |
The Bank can only debit settled funds for processing your subscription on the debit date and receivable funds cannot be used as available funds for a subscription.
As all exchange trades are required to be settled on trade day (T) + 2 days, there is a possibility that the receivable funds of your sale order may not have been settled yet if the subscription debit day is on the same day as T + 2. Your account may be defined as maintaining insufficient available funds and the Bank will stop processing your application.
It is therefore highly recommended that you ensure there are sufficient funds in your account by 23:59 on the night before the debit date in order to successfully complete the subscription process. |
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Q: |
When will I receive my shares or the refund of funds for an unsuccessful excess share application? |
A: |
Please refer to the expected timetable on the relevant corporate event advice. Please note that the Bank will deposit the shares or credit the refund amount into your account after such shares/refund amount have received from related clearing institution or registrar. |
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Investment Services FAQ Page
Quote Meter |
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Q: |
What is a real-time quote? |
A: |
HK Stocks:
For stocks eligible for both pre-opening and closing auction, stock quote enquiry on HK stocks trading day which is from market open of each trading session to 15 minutes after market close of each trading session, will be counted as real-time quotes. That is, on normal trading day, stock quotes for Exchange-Traded Funds traded under the Pilot Programme between 09:00 and 16:25*, and stock quotes for other products from 09:00 to 12:15 and from 13:00 to 16:25*, will be counted as real-time quotes. On half trading day, all stock quotes from 09:00 to 12:25* will be counted as real-time quotes.
For stocks not eligible for pre-opening session, follow the logic of stocks eligible for pre-opening and closing auction, but stock quote enquiry before first continuous trading session on HK stocks trading day will not be counted as real-time quotes. That is, stock quotes before 09:30 will not be counted as real-time quotes.
For stocks not eligible for closing auction, follow the logic of stocks eligible for pre-opening and closing auction, but there will be no closing auction session and stock quote enquiry within 16 minutes after last continuous trading session on HK stocks trading day, will be counted as real-time quotes. That is, on normal trading day, stock quotes after 16:00 and before 16:16 will be counted as real-time quotes. On half trading day, stock quotes after 12:00 and before 12:16 will be counted as real-time quotes.
You can obtain the latest list of stocks eligible for pre-opening session and closing auction via HKEX's website at http://www.hkex.com.hk. In case of trading interruption due to severe weather in HKEX, stock quotes within 15 minutes after market close of last trading session will be counted as real-time quotes.
* Subject to the exact market close time of the day which is a random closing of anytime between 16:08 and 16:10 for a normal trading day (12:08 and 12:10 for a half trading day) as determined by HKEX system.
A Shares:
According to Shanghai Stock Exchange, stock quote enquiry on trading day on A shares listed on its exchange which is from market open of continuous auction trading session to 15 minutes after market close of continuous auction trading session, will be counted into real-time quotes usage. For Shenzhen Stock Exchange, real-time quotes usage on A shares listed on its exchange will be counted from market open of continuous auction trading session to 15 minutes after morning session, and from market open of the afternoon session to 15 minutes after end of closing call auction.
Product |
Real-time Quotes Period |
Shanghai A Shares |
i) 09:30 - 11:45 and ii) 13:00 - 15:15 |
Shenzhen A Shares |
i) 09:30 - 11:45 and ii) 13:00 - 15:15 |
(Due to differences in public holidays between Hong Kong and Mainland, customers should note that regardless of Northbound Trading service opens or not, all stock quotes enquiry on A shares trading day will be counted as real-time quotes according to the fee liable time period stated above.) |
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Q: |
What is "Real-time Quote Service Plan"? |
A: |
We currently offer free and chargeable real-time quote service for HK stocks and A shares:
Real-time Quote Service |
Charge |
1. |
Free Real-time Basic Quote |
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- |
Free of charge |
- |
Its usage does not consume the free detailed quote count entitled under the real-time quote service plan for HK stocks. |
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2. |
Real-time Quote Service for A Shares (used in A Shares Express) |
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- |
Free of charge |
- |
Its usage does not consume the free detailed quote count entitled under the real-time quote service plan for A shares (in "Stock Connect Trading" and "Real-time Quote" page via Hang Seng Personal e-Banking) |
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3. |
Real-time Quote Service for HK Stocks |
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- |
HKD0.05 per quote (Min: HKD10 per month) |
- |
Applicable to the usage of chargeable detailed quotes used in "HK Stocks Trading" page, "HK Stocks Watch List" page, "Real-time Quote" page (only available in "Personal Mobile Banking" smartphone app and "Securities Express" via Personal e-Banking.
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- |
You are required to pay the charges if the total usage of chargeable detailed quotes exceeds the total free detailed quotes entitled |
- |
Charges of current month will be debited to the settlement account of your securities account at the beginning of the follow month |
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If you have more than one securities account, we will select and debit one of your settlement accounts based on the following criteria sequence: |
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Criteria |
Priority (from high to low) |
1. Account Holder |
- Settlement account of joint name securities account
- Settlement account of sole name securities account |
2. Account Type |
- Settlement account of Prestige Banking Integrated Account
- Settlement account of Preferred Banking Integrated Account
- Settlement account of Integrated Account
- HKD Current settlement account
- HKD Savings settlement account |
3. Account Open Date |
- Settlement account with latest account opening date |
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4. |
Real-time Quote Service for A Shares (in "Stock Connect Trading" and "Real-time Quote" page via Hang Seng Personal e-Banking) |
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- |
HKD0.05 per quote (Min: HKD10 per month) |
- |
Applicable to the usage of chargeable detailed quotes used in "Stock Connect Trading" page and "Real-time Quote" page (only available in "Personal Mobile Banking" smartphone app) via Personal e-Banking. |
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You are required to pay the charges if the total usage of chargeable detailed quotes exceeds the total free detailed quotes entitled |
- |
Charges of current month will be debited to the settlement account of your securities account at the beginning of the follow month |
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If you have more than one securities account, we will select and debit one of your settlement accounts based on the following criteria sequence: |
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Criteria |
Priority (from high to low) |
1. Account Holder |
- Settlement account of joint name securities account
- Settlement account of sole name securities account |
2. Account Type |
- Settlement account of Prestige Banking Integrated Account
- Settlement account of Preferred Banking Integrated Account
- Settlement account of Integrated Account
- HKD Current settlement account
- HKD Savings settlement account |
3. Account Open Date |
- Settlement account with latest account opening date |
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5. |
Real-time Snapshot Service for HK Stock |
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- |
HKD200 per month |
- |
Unlimited real-time stock quotes usage in "HK Stocks Trading" page, "HK Stocks Watch List" page, "Real-time Quote" page (only available in "Personal Mobile Banking" smartphone app) and "Securities Express" via Personal e-Banking |
- |
Suitable for high usage investors |
- |
Charges of current month will be debited to the settlement account of your specified securities account at the beginning of the follow month |
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Each e-Banking customer who has a securities account is only entitled to ONE set of services:
(a) |
"Real-time Quote Service for HK Stocks" and "Real-time Quote Service for A Shares (in "Stock Connect Trading" and "Real-time Quote" page via Hang Seng Personal e-Banking)"; or |
(b) |
"Real-time Snapshot Service for HK Stocks" and "Real-time Quote Service for A Shares (in "Stock Connect Trading" and "Real-time Quote" page via Hang Seng Personal e-Banking)" |
If your settlement account(s) balance cannot settle the fee(s) in full, the Bank reserves the right to set off the fees through any of your HKD accounts with the Bank.
Hang Seng Bank reserves all rights on all matters related to the above service plan. |
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Q: |
How many free real-time detailed quotes I am entitled to? |
A: |
Free real-time detailed quotes will be allocated to you every month, according to account type, holdings and number of successful transactions or accumulated turnover in that month. You should note that the free real-time detailed quotes for HK stocks and A shares is calculated separately and not allow combine to use. Please click here to see the calculation examples.
| Free Real-time Detailed Quotes per Month |
Prestige Banking Customers | Preferred Banking Customers | General Securities Customers |
Basic |
1,000 |
500 |
500 |
Additional: |
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|
|
1) with securities holdings in securities account in that month |
N/A |
500
You can get additional 500 HK stocks free real-time quotes and 500 A shares free real-time quotes if you hold both HK stocks & Stock Connect Securities in that month |
N/A |
2) with successful trade in securities account in that month |
i. |
Additional 200 free real-time quotes for every successful buy/sell transaction; or |
ii. |
Additional 200 free real-time quotes for every $50,000 of accumulated turnover |
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- |
Compare of (i) & (ii), the higher number of free real-time quotes will be offered. |
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HK stocks transactions and turnover will be counted by combining the HK stocks trading records of all your Securities Account(s). |
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Stock Connect Securities transactions and turnover will be counted by combining the northbound trading of Shanghai-Hong Kong Stock Connect and Shenzhen-Hong Kong Stock Connect records of all your Securities Account(s). |
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Q: |
I got additional free real-time detailed quotes from successful transactions, the unused stock quotes can I use in next month? |
A: |
Compare (A) with (B), the lower number of free real-time detailed quotes can be carried forward to the next month:
(A) |
The balance of total additional free real-time detailed quotes earned from successful buy/sell transactions during the month LESS the total additional free real-time detailed quotes earned from successful buy/sell transactions in the first 24 calendar days of the month; or |
(B) |
The number of unused free real-time quotes of the month; |
The free real-time detailed quotes that are carried forward can only be used in the immediately following month and will be cancelled automatically if such free real-time detailed quotes are not used in that month.
Please click here to see the calculation examples. |
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Q: |
Where can I check my real-time detailed quotes usage? |
A: |
You can check your usage by selecting "Investment" -> "Securities" -> "Quote Meter" after logged on Personal e-Banking (desktop version).
System will update the additional free real-time detailed quotes which earned from successful buy/sell transactions to Quote Meter on T+1 day. |
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Q: |
How do I calculate the monthly real-time quote service fee payable? |
A: |
The cases below assume you maintain an Integrated Account and a Securities sub-account:
Case 1: You have used "Real-time Quote Service for HK Stocks" only
|
Scenario 1 |
Scenario 2 |
Basic free real-time quotes for that month |
500 |
500 |
Successful transactions in that month |
2 transactions and total turnover is HKD180,000.
Based on turnover, you can enjoy additional 600 free real-time quotes. |
0 |
Total free real-time quotes for that month |
1,100 (500+600) |
500 |
Real-time quotes used in that month |
800 |
2,000 |
No. of chargeable quotes for that month |
0 |
1,500 |
Real-time quotes service fee for that month |
$0 |
$75 (1,500 x $0.05) |
Case 2: You have used "Real-time Quote Service for A Shares (in "Stock Connect Trading" and "Real-time Quote" page via Hang Seng Personal e-Banking)" only
|
Scenario 1 |
Scenario 2 |
Basic free real-time quotes for that month |
500 |
500 |
Successful transactions in that month |
4 transactions (irrespective of northbound trading of Shanghai-Hong Kong Stock Connect and Shenzhen-Hong Kong Stock Connect) and total turnover is RMB180,000. Based on no. of transaction, you can enjoy additional 800 free real-time quotes. |
0 |
Total free real-time quotes for that month |
1,300 (500+800) |
500 |
Real-time quotes used in that month |
800 |
2,000 |
No. of chargeable quotes for that month |
0 |
1,500 |
Real-time quotes service fee for that month |
$0 |
$75 (1,500 x $0.05) |
Case 3: You have used both "Real-time Quote Service for HK Stocks" and "Real-time Quote Service for A Shares (used in "Stock Connect Trading" and "Real-time Quote" page via Hang Seng Personal e-Banking)"
|
Scenario 1 |
Scenario 2 |
|
HK Stocks |
A Shares |
HK Stocks |
A Shares |
Basic free real-time quotes for that month |
500 |
500 |
500 |
500 |
Successful transactions in that month |
4 HK stocks transactions and total turnover is HKD150,000. Based on no. of transaction, you can enjoy additional 800 free real-time quotes. |
1 transaction (irrespective of northbound trading of Shanghai-Hong Kong Stock Connect and Shenzhen-Hong Kong Stock Connect) and turnover is RMB40,000. Based on no. of transaction, you can enjoy additional 200 free real-time quotes. |
2 HK stocks transactions and total turnover is HKD80,000. Based on no. of transaction, you can enjoy additional 400 free real-time quotes. |
0 |
Total free real-time quotes for that month |
1,300 (500+800) |
700 (500+200) |
900 (500+400) |
500 |
Real-time quotes used in that month |
1,500 |
750 |
2,000 |
200 |
No. of chargeable quotes for that month |
200 |
50 |
1,100 |
0 |
Real-time quotes service fee for that month |
$10 (200 x $0.05) |
$10 (min. charge) |
$55 (1,100 x $0.05) |
$0 |
Total chargeable amount |
HKD20 |
HKD55 |
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Q: |
How do I calculate how many real-time quotes are eligible to be carried forward to next month? |
A: |
The cases below assume you maintain an Integrated Account and a Securities sub-account. (The calculation is applicable to both HK stocks and A shares.)
Case 1: Without free real-time quotes that can be carried forward to the next month
|
|
1st - 24th of Month |
During the Month |
(1) |
Accumulated turnover |
$200,000
(i.e. +800 free quotes) |
$201,000
(i.e. +800 free quotes)
|
Total no. of transactions |
1
(i.e. +200 free quotes)
|
2
(i.e. +400 free quotes)
|
Additional free real-time quotes earned from successful transactions during the period |
800 [a]
(i.e. calculated by turnover)
|
800 [b]
(i.e. calculated by turnover)
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No. of free real-time quotes that can be accumulated [b] - [a] |
0 (A) |
(2) |
Basic free real-time quotes |
500 |
Total free real-time quotes for the month |
500 + 800 = 1,300 [c] |
Real-time quotes used during the month |
1,000 [d] |
No. of unused free real-time quotes for the month [c] - [d] |
300 (B) |
No. of free real-time quotes that can be carried forward to the next month (A or B, whichever is lower) |
0 |
Case 2: With free real-time quotes that can be carried forward to the next month
|
|
1st - 24th of Month |
During the Month |
(1) |
Accumulated turnover |
$200,000
(i.e. +800 free quotes) |
$201,000
(i.e. +800 free quotes)
|
Total no. of transactions |
4
(i.e. +800 free quotes)
|
5
(i.e. +1,000 free quotes)
|
Additional free real-time quotes earned from successful transactions during the period |
800 [a]
(i.e. calculated by turnover)
|
1,000 [b]
(i.e. calculated by no. of transactions)
|
No. of free real-time quotes that can be accumulated [b] - [a] |
200 (A) |
(2) |
Basic free real-time quotes |
500 |
Total free real-time quotes for the month |
500 + 1,000 = 1,500 [c] |
Real-time quotes used during the month |
1,400 [d] |
No. of unused free real-time quotes for the month [c] - [d] |
100 (B) |
No. of free real-time quotes that can be carried forward to the next month (A or B, whichever is lower) |
100 |
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Investment Services FAQ Page
Monthly
Investment Plan for Stocks |
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Q: |
How can I subscribe to the Monthly Investment Plan? |
A: |
For sole name Integrated Account customers, you can open a securities account for Monthly Investment Plan and set up a new plan through Hang Seng Personal e-Banking (desktop version). The new Monthly Investment Plan will be effective in the next calendar month and the first payment date will be on the 10th of the following calendar month. The payment date will be postponed to the next clearing day if the 10th of the month falls on a Saturday, Sunday or public holiday. |
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Q: |
Can joint name account customers setup Monthly Investment Plan through Hang Seng Personal e-Banking (desktop version)? |
A: |
Joint name Integrated Account customers need to open a securities account for Monthly Investment Plan at our branches first, then they can set up a Monthly Investment Plan through Hang Seng Personal e-Banking (desktop version). The new Monthly Investment Plan will be effective in the next calendar month and the first payment date is on the 10th of the following calendar month. The payment date will be postponed to the next clearing day if the 10th of the month falls on a Saturday, Sunday or public holiday. |
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Q: |
How can I amend or terminate my Monthly Investment Plan, for example, amend the selected stock, direct debit account or monthly investment amount? |
A: |
You can amend or terminate your monthly investment plan at no charge by clicking on Current Plan and making the relevant changes. All instructions will take effect in the following calendar month after receiving the instructions. |
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Q: |
Can I set up more than one Monthly Investment Plan with the same stock? |
A: |
No. You cannot select the same stock for more than one Monthly Investment Plan if you have already set up a monthly investment plan or have a set-up/amend instruction pending for the selected stock. |
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Q: |
How can I check pending instructions? |
A: |
Customers can check pending instruction details by clicking on 'Pending Instruction' of 'Monthly Investment Plan'. Under this section you can also amend or cancel pending instructions. Amendments to pending instructions will take effect in the following calendar month. Cancellations of pending instructions will take effect immediately. |
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Q: |
How can I check my current balances and current plans? |
A: |
You can check the details of current balances and current plans by clicking on 'Current Holdings' and 'Current Monthly Investment Plans' of 'Monthly Investment Plan'. You will receive a contract note with details of the subscription price and quantity after every purchase transaction. You will also receive securities account statements every month which list out the detail quantities of securities held and the market value. |
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Q: |
When will the Bank purchase securities for customers? |
A: |
Under normal market situations, the Bank will commence securities purchase for customers on the third trading day after the payment date, around 15 minutes after the market opens. If trading of the selected stock is suspended or stock purchase cannot be executed due to market conditions, the Bank will try to purchase the stock on the next trading day. If the stock purchase cannot be executed due to trading suspension or market conditions for three consecutive trading days, the Bank will refund the full investment amount (including handling fee) to customers' payment accounts in the same month. |
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Q: |
How many shares/units of the selected securities will be allocated to customers? |
A: |
The net amount after deducting the handling fee from the monthly investment amount will be invested in the relevant stock selected by the customers. The number of shares/units of securities will be rounded down to the nearest whole number of shares/units. Any residual investment amount will be refunded to customers' payment accounts in the same month. |
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Q: |
How is the purchase price be determined? |
A: |
The purchase price of a stock is the average price of the stock purchased by the Bank on behalf of customers after consolidating customers' investment amounts. These prices may include both board lot and odd lot prices. For example, if the Bank purchases 1,000 shares of Stock A at HKD18 and another 1,000 shares at HKD20, the average price would be HKD19. The shares will be allocated to customers' Monthly Investment Plan securities account on a pro-rata basis based on their monthly investment amount. |
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Q: |
Under what situations will the Bank terminate my Monthly Investment Plan? |
A: |
All Monthly Investment Plans will be terminated if the Bank is unable to debit your designated account for the required monthly investment amount for two consecutive months and any amendment or termination instruction made on the current Monthly Investment Plan will be cancelled automatically (new set up instruction made during this period will not be affected). |
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Q: |
How can I handle my securities if all my Monthly Investment Plans are terminated? |
A: |
You can sell or retain the securities under your Monthly Investment Plan account. If you sell securities through your Monthly Investment Plan account, the Bank will impose brokerage fee, stamp duty, transaction levy, trading fee and other relevant charges. If you retain securities in your Monthly Investment Plan account after the termination of all your Monthly Investment Plans, the Bank will impose normal securities services charges, including safe custody fee, nominee services fee and other relevant charges. |
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|
Q: |
Can I sell the securities under Monthly Investment Plan at any time? |
A: |
Yes. Securities purchased through the Monthly Investment Plan can be sold as normal securities - board lots are sold at board lot prices and odd lots at odd lot market prices. If you sell securities through your Monthly Investment Plan account, the Bank will impose brokerage fee, stamp duty, transaction levy, trading fee and other relevant charges. Customers can sell securities under their Monthly Investment Plan account through Hang Seng Personal e-Banking, Manned Securities Trading Hotline (2532 3838) and at designated branches. |
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Q: |
What kinds of instruction type I can use for selling securities in my Monthly Investment Plan account? |
A: |
You can use Normal Order (For pure odd lot, you must place sale instruction via Market Order), Market Order and At-auction Order and At-auction Limit Order during auction trading (Odd lot will not be accepted in the auction trading session) for selling securities in your Monthly Investment Plan account. |
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Q: |
How am I notified of the execution results of my sale instruction? |
A: |
If your sale instruction is placed via Hang Seng Personal e-Banking, we will send you an email to "Inbox" of your Hang Seng Personal e-Banking (desktop version) for the execution result of your sale orders. If you have enrolled for Securities Instant Order Confirmation Service for your Monthly Investment Plan account, then you will be notified of your order execution results through your mobile phone in form of text message. With effect from 27 June 2016, integrated account securities customer* who already registered Hang Seng Personal e-Banking and with a valid mobile phone number (either a Hong Kong or overseas mobile number) provided to the Bank, the Bank will notify you the execution result of your securities orders placed via the Bank by SMS. No charge and pre-registration are required for this arrangement. You can also check the execution details by using the 'Order Status' function via Hang Seng Personal e-Banking.
*Include those who have a monthly investment plan for stocks sub-account under the Integrated Account. If an overseas mobile number is provided, customers are reminded to check with their telecommunication vendor on the support to receive SMS from Hong Kong. |
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Q: |
Do Monthly Investment Plan holders enjoy the same rights as normal shareholders? |
A: |
Yes. Monthly Investment Plan holders enjoy the same rights as normal shareholders, including dividend payments and bonus shares. |
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Q: |
What will happen if the selected stock is removed from the eligible securities list of Hang Seng Monthly Investment Plan for Stocks? |
A: |
Existing customers who are investing in the removed stock on Monthly Investment Plan can choose to continue investing, make any amendment or terminate the Plan. The Bank will not accept new applications to set up a Monthly Investment Plan for the removed stock from other customers. The securities available for selection under a Hang Seng Monthly Investment Plan (Stocks) will be adjusted according to the changes in the composition of Hang Seng Index constituent stocks and review of the Bank from time to time. |
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Q: |
Can I buy the securities with Monthly Investment Plan account via Normal Order, Market Order and At-auction Order and At-auction Limit Order? |
A: |
No. You can only sell your securities balance under your Monthly Investment Plan account via Normal Order, Market Order and At-auction Order and At-auction Limit Order. |
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Investment Services FAQ Page
Callable
Bull/Bear Contracts |
|
Product
Features |
|
Q: |
What are
CBBC? |
A: |
Callable
Bull/Bear Contracts (CBBC) are structured products or derivative
products that track the performance of an underlying asset (or
assets). They are issued either as Bull or Bear contracts, allowing
investors to take bullish (Bull Contract) or bearish (Bear Contract)
positions on the underlying asset with a relatively small capital
outlay.
CBBC expire at a fixed date. However, during their life, they may
be called immediately by the issuers if the price of the underlying
asset reaches a given level, known as the Call Price, before expiry.
The Call Price is lower than the Spot Price at the time of issue
for a Bull Contract whereas the Call Price is higher than the Spot
Price at the time of issue for a Bear Contract.
There are two categories of CBBC: those with no residual value (N)
and those with a possibility of residual value (R). Once the price
of the underlying asset of a CBBC reaches the Call Price, a category
N CBBC becomes worthless while a category R CBBC may still be entitled
to a residual payment from the issuer. |
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|
Q: |
How is
the residual value of a category R CBBC (i.e. with residual value)
calculated? |
A: |
Once the
price the underlying asset of a CBBC reaches, falls below (for
Bull Contract) or rises above (for Bear Contract) the Call Price,
a category R CBBC may receive a residual payment from the issuer.
The residual payment is based on the minimum (for Bull Contract)
or maximum trade price (for Bear Contract) of the underlying
asset during the period between the occurrence of the Mandatory
Call Event and the end of the next trading session, subject
to the final announcement by the issuer in respect of its
actual payout. In cases where the minimum price of the underlying
asset of a Bull Contract reaches or falls
below the Strike Price, or the maximum price of the underlying
asset of a Bear Contract reaches or exceeds the Strike Price,
there will not be any residual payment. |
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|
Q: |
How do
CBBC work? |
A: |
A CBBC is
generally issued at a price that represents the difference between
the Spot Price of the underlying asset and the Strike Price of
the CBBC, plus a small premium (which is usually the funding
cost). The Strike Price can be equal to the Call Price or lower
(for a Bull CBBC)/higher (for a Bear CBBC) than the Call Price.
The following example illustrates how a Bull CBBC works:
Example: Category N Bull Contract
(Without
Residual Value) |
Example:
Category R Bull Contract
(With Residual Value) |
At the Time
of Issuance |
|
Underlying asset |
Stock
X |
|
Spot Price |
$110 |
|
Strike Price (fixed at issue) |
$90 |
|
Call Price (fixed at issue) |
$90 |
|
Funding costs |
$7.2 |
|
Contract entitlement |
100 : 1 |
|
Expiry |
12 months |
Theoretical price
of Bull Contract at issue
= (Spot - Strike + Funding costs) / Contract Entitlement
= ($110 - $90 + $7.2) / 100 |
$0.272 |
Value of one board
lot (10,000 shares)
= $0.272 x 10,000 shares |
$2,720 |
|
At the Time of
Issuance |
|
Underlying asset |
Stock X |
|
Spot Price |
$110 |
|
Strike Price (fixed at issue) |
$90 |
|
Call Price (fixed at issue) |
$95 |
|
Funding costs |
$7.2 |
|
Contract entitlement |
100 : 1 |
|
Expiry |
12 months |
Theoretical price
of Bull Contract at issue
= (Spot - Strike + Funding costs) / Contract Entitlement
= ($110 - $90 + $7.2) / 100 |
$0.272 |
Value of one board
lot (10,000 shares)
= $0.272 x 10,000 shares |
$2,720 |
|
If Spot Price
falls to $95
The Contract is still
traded in the market as the call price has not yet been
reached. |
|
If Spot Price
falls to $95
Reach the Call Price |
|
Mandatory Call
Event occurs |
|
|
The Bull Contract is knocked
out and trading is terminated |
|
|
Residual value of the Bull
Contract at Call
= (Minimum Price* – Strike
Price)/Contract Entitlement
= ($92 – $90)/100 |
$0.02 |
Value of one board lot: |
$200 |
* Minimum trade
price of underlying asset during the period between
occurrence of the Mandatory Call Event and the
end of the next trading session (there are two
trading sessions on each trading day: morning and
afternoon); assumed to be $92 for this illustration.
In cases where the Minimum Price falls to or below
the Strike Price, there will not be any residual
value. |
|
If Spot Price
falls to $90
Reach the Call Price |
|
Mandatory Call Event
occurs |
|
The Bull Contract is knocked
out and trading is terminated |
|
The Bull Contract becomes worthless |
|
If
Spot Price falls to $90
Not applicable |
|
If not called
before expiry |
|
At expiry, Closing
Price of Stock X |
$130 |
|
Theoretical value of Bull Contract at expiry
= (Closing Price - Strike Price)/Contract Entitlement
= ($130 - $90)/100 |
$0.4 |
Value of one board
lot (10,000 shares) = $0.4 x 10,000 shares |
$4,000 |
In this case, Investor
will receive $4,000 in cash. |
|
If not called
before expiry (as in Category N Bull Contract example) |
|
At expiry, Closing
Price of Stock X |
$130 |
|
Theoretical value of Bull Contract
at expiry
= (Closing Price - Strike Price)/Contract Entitlement
= ($130 - $90)/100 |
$0.4 |
Value of one board
lot (10,000 shares)
= $0.4 x 10,000 shares |
$4,000 |
In this case, Investor
will receive $4,000 in cash. |
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Trading
of CBBC |
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Q: |
Can I
sell CBBC in odd lots? |
A: |
No. The
HKEx only accepts board lot trading on CBBC for both buy and
sell orders. While other trading arrangement is the same as that
for listed shares. |
|
|
Q: |
Under
what circumstances will CBBC order status change from “executed” to “unexecuted”? |
A: |
CBBC will
be called immediately when the price of the underlying asset
reaches a pre-determined level known as the Call Price before
the expiration date (“Mandatory Call Event”). The
issuer of the CBBC informs HKEx about the Mandatory Call Event
and the call time, and the HKEx suspends the trading of that
CBBC on behalf of the issuer. There may be a possible time delay
between
the Mandatory Call Event and the suspension of the trading of
the CBBC. In such case, any CBBC trades executed after the exact
Mandatory Call Event time will be cancelled. We can only inform
customers of the latest order status upon receipt of final confirmation
from the HKEx. The status of orders received after the Mandatory
Call Event will thus change from “executed” to “unexecuted”.
At the same time, for a CBBC buy order, the buying amount which
is earmarked for settlement purpose will then be released immediately. |
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|
Q: |
How do
I know the final order status of my CBBC traded today? |
A: |
We can only
inform you of the latest order status from “executed” to “unexecuted” upon
receipt of final confirmation from the HKEx. If you place your
order through electronic channels such as internet and automated
hotline, you MUST check your final status in Order Status through
the specific electronic channels:
- |
after 8 pm in respect of CBBC linked
to locally listed stocks / local index |
- |
after 2 pm the next working day
in respect of CBBC linked to foreign stocks / index |
If you place your order through the operator-assisted hotline,
we will call you in case of a revoked order. You can also enquire
through internet and automated hotline during the above mentioned
timing. |
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|
Q: |
If my
CBBC sell order is revoked, will my buying power be affected? |
A: |
The receivable
funds from the revoked CBBC sell order will be cancelled as well.
In the event that there is any outstanding buy order using these
receivable funds, you must settle any resulting overdraft in the
settlement account with enough funds before T+2 to avoid unauthorized
overdraft. The Bank reserves the right to sell the related securities
to offset any unauthorized overdraft. |
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|
Q: |
If my
CBBC order is executed partially before the mandatory call time
and then partially after the mandatory call time, will the complete
order be revoked? |
A: |
No. Only
those quantities executed after the Mandatory Call Event time
will be revoked. Quantities executed before the Mandatory Call
Event time will be settled as usual on T+2. |
|
|
Q: |
Do I have
to pay any transaction fees on top of the purchase amount for
CBBC? |
A: |
The charges
for trading CBBC is the same as that for local securities trading.
Apart from the purchase amount, you may also need to pay brokerage
fees and third-party transaction charges such as stamp duty,
SFC transaction levy, trading fee, etc. For details, please refer
to the Securities Services Charges. |
|
|
Settlement |
Q: |
When can
I receive the residual value if my CBBC (Category R) upon the
occurrence of the Mandatory Call Event? |
A: |
Mandatory
Call Event |
Payment
of Residual Value |
Occurrence
in the morning trading session (including the pre-opening
session) |
- |
The price* will be valuated
on the day of the occurrence of the Mandatory Call Event under the terms of issuance. Issuer will pay
the residual value (if any) via Hong Kong Securities
Clearing Company Limited ("HKSCC") 3 working
days after the valuation day. |
|
|
|
e.g. if the Mandatory Call
Event occurs in the morning trading session on
Monday,
the residual value will be paid on Thursday via HKSCC,
provided that such days are not holidays). |
|
|
- |
Upon receipt of the residual
value, the Bank will deposit the relevant amount to
your specified deposit account. |
|
Occurrence
in the afternoon trading session |
- |
The price* will be valuated
in the next day of the occurrence of the Mandatory
Call Event under the terms of issuance. Issuer will
pay the residual value (if any) via Hong Kong Securities
Clearing Company Limited ("HKSCC") 3 working
days after the valuation day. |
|
|
|
e.g. if the Mandatory Call
Event occurs in the afternoon trading session
on Monday, the residual value will be paid on Fridayvia HKSCC, provided that such days are not holidays). |
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|
- |
Upon receipt of the residual
value, the Bank will deposit the relevant amount to
your specified deposit account. |
|
* Based on
the minimum (Bull Contract) or maximum trade price (Bear
Contract) of the underlying asset during the period between
the occurrence of the Mandatory Call Event and the end of
the next trading session, subject to the final announcement
by the issuer. |
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|
|
Q: |
When will
I receive the settlement amount at expiry? |
A: |
Issuer will
pay the settlement amount via HKSCC after the 2 working days
after the expiry date. Upon receipt of the settlement amount
(e.g. if the expiry date is on Monday, the settlement amount
will be paid on Wednesday via HKSCC, provided that such days
are not holidays), the Bank will deposit the relevant amount
to your specified deposit account. |
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|
Share Margin Services |
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|
Q: |
What is the benefit
of purchasing shares with share margin services? |
A: |
The margin ratio offered by share margin services is 40% - 60% of marginable stocks which provides you up to 60% extra funds to buy marginable stocks. |
|
|
Q: |
Who can apply
for share margin services? |
A: |
Applicant must
have a Hong Kong residential and correspondence addresses. |
|
|
Q: |
What is the percentage
of margin ratio offered? |
A: |
The margin ratios offered are 40% -60% of marginable stocks. |
|
Q: |
When will I need to top up the margin? |
A: |
Margin call messages will be sent to you via mobile phone when Loan-to-Value Ratio (i.e. margin loan/total market value of your marginable stocks) reaches 62% or above. Forced liquidation will be triggered by the Bank without prior notice if Loan-to-Value Ratio reaches 70% or above. Thus you should be fully aware of your account status and maintain the account balance at a safety level. |
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|
Q: |
When will forced liquidation performed by the Bank stop? |
A: |
The Bank will sell the shares in your share margin account at their market value in board lot until the debit balance is below the margin lending facility limit. Therefore, after forced liquidation, the Loan-to-Value Ratio may fall below the initial margin ratio. |
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|
|
Q: |
What is the annualized interest rate of share margin financing? |
A: |
The annualized interest rates within the effective margin lending limit are:
Prestige Signature customers |
: Prime Rate * - 1% |
Prestige customers |
: Prime Rate * |
General customers |
: Prime Rate * + 1% |
A higher interest rate will be charged for the excess portion of the debit balance.
* Prime Rate refers to the Hong Kong Dollar Prime Lending Rate as quoted by the Bank from time to time. |
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|
Q: |
I just requested to upgrade my account to a Prestige Banking account, when will my share margin account interest rate be adjusted? |
A: |
Your share margin account interest rate will be adjusted within the first 7 trading days in the next month after the application. |
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SimplyFund
General |
|
|
Q: |
How can I use the SimplyFund Service? |
A: |
You will need to hold a SimplyFund account for the service. To enjoy SimplyFund services, you need to register for Hang Seng Personal e-Banking services, download our Hang Seng Personal Banking mobile appand have opened and maintained one of the following accounts:
- Prestige Banking
- Preferred Banking
- Green Banking
- Integrated Account
- M.I. Kid Asset Builder Account
SimplyFund Account can be activated in just a few steps during your first fund trading transaction, or by clicking âActivate Accountâ on the SimplyFund Landing page or go to âSimplyFund Account Activationâ under "Other Related Services" section of "Investment" in Hang Seng Personal Banking mobile app after logon. To trade investment funds online, customers are required to use Mobile Security Key or Security Device for authentication. |
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|
Q: |
How will I receive communications relating to my SimplyFund Account? |
A: |
Communications relating to SimplyFund Account that are issued/sent by the Bank will be made available in electronic form only (e.g. e-Statements, e-Advices and Investment Funds e-Reports and e-Notices). No paper copy will be provided. |
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Fund Trading |
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|
Q: |
What is the minimum investment amount? |
A: |
The minimum investment amount is HKD1 or its equivalent. |
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|
Q: |
When will my order be processed by the Bank? |
A: |
If we receive your order before the cut-off time of a fund, the order will be processed by us on the same day. Orders received after the cut-off time will be processed in the next dealing day. Please note that the order processing day may not be the fund's dealing day, depending on the fund's dealing frequency and whether it's a holiday in the relevant market etc. Please also note that the cut-off time set by the Bank may be earlier than that set by the fund manager of the relevant fund and different cut-off time may be set in respect of applications through the Bank's different dealing channels. Please visit www.hangseng.com or contact our staff for details. |
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Q: |
Can I still trade the funds when the Black Rainstorm Signal or Typhoon Signal No. 8 or above is hoisted? |
A: |
Yes, you may still make the relevant applications, but on this occasion, your order will be processed in the next dealing day no matter the orders are received by us before or after the originally scheduled cut-off time of the relevant funds on that day. It depends on the arrangement we have with the relevant fund houses. The next business day may also become a non-dealing day of the relevant funds and you should refer to the offering documents of the relevant funds for details. |
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Q: |
How do I know the Bank has accepted my instruction? |
A: |
After you placed an order, there will be a reference number on the Acknowledgement Page once we received your instruction. You can use this reference number to check the order status in the "Order Status" page. You will also can get a SMS notification once your order has been executed. |
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Q: |
How long can I make enquiries on my transaction history? |
A: |
You can make enquiries on your "Order Status" for a period up to 60 calendar days. |
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|
Q: |
When do I need to pay for buying a fund? |
A: |
Normally, we deduct the investment amount from your chosen account within the same business day when we process your order. Therefore, please ensure you have sufficient balance in your account. |
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|
Q: |
When will the transactions be reflected in my account? |
A: |
For buying funds, it normally takes a few working days to have the unit holding reflected. For selling funds, it normally takes at least a week to deposit the selling proceeds into your chosen account. The actual time required for completing the buying and selling processes varies from fund to fund. |
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Q: |
The funds offered through SimplyFund are not what I am looking for. Are there other fund choices available? |
A: |
Only specific funds are available for subscription with this account. If you would like to look for other fund choices, you may go the "Investment Funds" under âInvestmentâ section on our mobile app for more information. |
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Profit / Loss |
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Q: |
How to calculate the "Average Unit Price" of the fund units I hold? |
A: |
In respect of a fund, "Average Unit Price" means the average unit price at which the Ledger Holding Unit in the fund were acquired including but not limited to by way of buying, transfer-in, and/or merge-in. The relevant stamp duty and the relevant monthly account fee and account administration fee (if any) have not been taken into account.
Please note that the "Average Unit Price" is an estimated figure and for reference only.
Illustrative example
Transaction Date |
Fund Name |
Transaction Type |
Fund Price Per Unit |
Transaction Quantity (Units) |
Transaction Amount |
Ledger Holding Unit After Transaction (Units) |
"Average Unit Price" After Transaction |
3/1 |
Fund A |
Buying Fund |
$10 |
300 |
$3,000 |
300 |
$3,000 / 300 units = $10 |
15/1 |
Fund A |
Transfer-in fund units |
$9 |
500 |
$4,500 |
300 + 500
= 800 |
($10 x 300 units + $9 x 500 units) / 800 units = $9.38 |
26/1 |
Fund A |
Selling Fund |
$9.5 |
(350) |
($3,325) |
800 - 350
= 450 |
Unchanged (i.e. $9.38) |
30/1 |
Fund A |
Transfer-out fund units |
$10 |
(300) |
($3,000) |
450 - 300
= 50 |
Unchanged (i.e. $9.38) |
Note: The figures and information in the above illustrative example are hypothetical, and for illustrative purpose and reference only. It does not reflect the individual circumstances of any investors or the actual performance of any investment funds. |
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Fees and Charges |
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|
Q: |
How will the Bank calculate the SimplyFund Account Monthly Account Fee ("Monthly Account Fee")? |
A: |
The Monthly Account Fee is charged with reference to the Monthly Average Portfolio Value. The Monthly Average Portfolio Value is calculated by:
Total Sum of the daily portfolio value (HKD) |
No.of days per calendar monthshares |
Depending on the Monthly Average Portfolio Value, the Monthly Account Fee would be as follow:
Monthly Average Portfolio Value |
Monthly Account Fee |
Below HKD5,000 |
HKD 0 |
HKD 5,000 to less than HKD 100,000 |
HKD 20 |
HKD 100,000 or above |
0.05% |
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Q: |
How will the Monthly Account Fee be charged if I close the account in the middle of the month? |
A: |
The accrued Monthly Account Fee from the first day of the month till the account closure date will be debited from your account (where applicable) on the 8th calendar date of the next month.
The Monthly Account Fee is charged with reference to the Monthly Average Portfolio Value, which is the total sum of the daily portfolio value divided by the number of calendar days of the month. |
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Q: |
Besides the Monthly Account Fee, will the Bank charge other fees? |
A: |
We do not charge you anything other than monthly account fee. However, if you transfer your fund holdings to other investment fund account, an Administration Fee will be charged for your transfer-out instruction. The Administration Fee would be calculated by following:
No. of Transfer Out Units x Latest Unit Price x Exchange Rate (if applicable) x 1.5% |
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Q: |
When and how will the Bank charge the Monthly Account Fee? |
A: |
The Monthly Account Fee for the current month will be debited from your selected HKD account under the relevant integrated account on the 8th calendar (the "debit date") of the next month. If the 8th calendar day is not a business day, the debit date will be the immediate business day after the 8th.
Please be reminded to ensure there is sufficient available balance in your selected HKD account on the debit date for payment of the Monthly Account Fee. If there is insufficient available balance in your account to pay such fee, the Bank may debit the relevant amount from any of your account(s) held with the Bank and in such case, foreign exchange at the rate as determined by the Bank may be involved. |
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Q: |
Will I receive any reminder for the debit of the Monthly Account Fee? |
A: |
Yes. An e-Alert will be sent out on the 5th calendar day of each month. You will be automatically opted in for this reminder service. |
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Q: |
If the Monthly Account Fee is not debited successfully, will I receive any e-Alert? |
A: |
If the Monthly Account Fee is not debited successfully, an "Unsuccessful Debit of Monthly Account Fee" email will be sent out on the 15th calendar day of the relevant month. |
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Investment
Fund Services
General |
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|
Q: |
How can I trade funds via e-Banking Services? |
A: |
If you have a Hang Seng Investment Fund Account, you can trade online via e-Banking Services after completing the Risk Profiling Questionnaire. For all Prestige Banking, Preferred Banking, Green Banking, Integrated Account and "M.I. Kid" AssetBuilder Account customers (excluding Integrated Account customers aged below 18), or other sole-proprietorship customers without a Hang Seng Investment Fund Account, you can set up such Account through the following channels:
Prestige Banking |
|
2998-9188 |
|
Preferred Banking |
|
2822-8228 |
|
Green Banking, Integrated Account and "M.I. Kid" AssetBuilder Account |
|
2998-9088 |
|
Other Sole-Proprietorship* |
N/A |
N/A |
|
Effective Date for Trading |
Within two working days |
Immediately |
Immediately |
*For Business Phone Banking Customers. |
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|
Q: |
How will I receive communications relating to Investment Funds Account? |
A: |
In respect of the Investment Funds Account, communications (e.g. statements, advices and reports and notices) issued/sent by the Bank are available in the electronic format (i.e. e-Statements, e-Advices and Investment Funds e-Reports and e-Notices) without any charges. If you would like to receive paper statements, there will be additional service charge. You must register for the relevant services as prescribed by the Bank from time to time, including but not limited to the Hang Seng e-Statement/e-Advice Service and our e-Banking Services in order to receive the electronic communications. You can view and download the electronic version of the investment funds e-statements and e-advices through Personal e-Banking (desktop version). Investment funds e-Reports and e-Notices will be delivered to you in PDF format at your registered email address according to the Bank's record.
Please be reminded to keep your registered e-mail updated in the Bank’s record to ensure you can receive the relevant communications. For more information, please click here. |
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Q: |
How can I update the result of my Risk Profiling Questionnaire? |
A: |
You can update your Risk Profiling Questionnaire result via Personal e-Banking (desktop version), Hang Seng Personal Banking mobile app, or any branches of the Bank by phone or in person. |
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Q: |
Will I receive any message if my fund transaction is unsuccessful? |
A: |
Yes, we will send you an email message via Personal e-Banking (desktop version) if the transaction is unsuccessful. You may contact 2822 0228 for more information by referencing that message. |
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Investment Services FAQ Page
Subscription/Redemption/Switching |
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Q: |
Which funds can I subscribe via e-Banking Services? |
A: |
All funds distributed by us with offering documents provided by the relevant fund houses and available online can be subscribed through our e-Banking Services. Hang Seng Bank Limited (the "Bank") has the right not to process any applications for whatever reasons. |
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|
Q: |
What is the minimum investment amount? |
A: |
The minimum investment amount is HKD5,000 or its equivalent. |
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Q: |
What is the minimum redemption amount? |
A: |
Applications for partial redemption have to fulfill the minimum redemption amount and minimum holding requirements of the Bank (the current minimum holding amount is HKD 20,000 or its equivalent, subject to change by the Bank at any time without any notice). If the requirement on minimum redemption amount cannot be fulfilled, you are required to have a full redemption; If the remaining value of the fund falls below the minimum holding requirement after a partial redemption, you are required to reduce your redemption amount or fully redeem that fund (as the case may be). In respect of full redemptions, there is no minimum redemption amount requirement. |
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|
Q: |
When will my order be processed by the Bank? How do I know the Bank has accepted my instruction? |
A: |
If we receive your order before the cut-off time of a fund, the order will be processed by us on the same day. Orders received after that cut-off time will be sent to the relevant fund house on the next business day for further processing. Please note that the order processing day may not be the fund's dealing day, depending on the fund's dealing frequency and whether it's a holiday in the relevant market etc.. Please also note that the cut-off time set by the Bank may be earlier than that set by the manager(s) of the relevant funds and different cut-off time may be set in respect of applications through the Bank's different dealing channels. Please visit www.hangseng.com or contact our staff for details.
After you place an order, we will send you an online acknowledgement with a reference number upon receiving your instruction. You can use this reference number to check the order status on the "Order Status" page. For settled transactions, the holdings and transaction details can be viewed on the "My Portfolio" page. Additionally, we will send you a contract note confirming the details of your order by mail. If you enroll in the Bank's free Instant Order Confirmation Service, you can get an instant notification of your order execution details through mobile phone as well.
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Q: |
Can I amend / cancel my instruction online? |
A: |
Once we have accepted your instruction, you cannot make any amendment / cancellation online. |
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Q: |
How far back can I view my transaction history? |
A: |
You can view your settled transactions for a period of up to 60 calendar days through the "Settled Transactions" page. |
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Investment Services FAQ Page
Q: |
Can I still trade funds when the Black Rainstorm Signal or Typhoon Signal No. 8 or above is hoisted? |
A: |
Yes, you may still make the relevant applications, but given the circumstances, whether your orders are received before or after the relevant fund's scheduled cut-off time on that day, they may only be processed on the next business day. It depends on the arrangement we have with the relevant fund houses. The affected day may also be considered as a non-dealing day for the relevant funds, please refer to the offering documents of the relevant funds for further details. |
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|
Q: |
Why are there funds that cannot be subscribed online? |
A: |
According to the requirements of the Securities and Futures Commission, only those funds with offering documents (prospectus accompanied by recent financial reports) available online can be offered to customers for subscription online. In addition, some funds may not be subscribed online because of limited subscription quotas or other relevant reasons. If you want to subscribe the funds that cannot be subscribed online, please visit any Hang Seng Bank branches or call our Customer Service Hotlines. For Prestige Banking customers, please call 2998-9188. For Preferred Banking customers, please call 2822-8228. For Integrated Account customers, please call 2912-3456. For other customers, please call 2822-0228. |
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Q: |
Which currency can I use to make subscription? |
A: |
You can only use the fund denominated currency to make a subscription (i.e. you must use USD to subscribe a USD denominated fund). If your chosen fund denomination settlement account does not have a sufficient account balance, you can make an online transfer or foreign exchange instantly. Before submitting a subscription order please ensure there is sufficient balance in your settlement account, otherwise, your order will be rejected. |
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Q: |
Can I choose to receive my redemption proceeds in currency other than the denominated currency of the fund? |
A: |
Yes, you can also choose to receive your redemption proceeds in HKD and the redemption proceeds will be converted to HKD at the Bank's prevailing exchange rate on the settlement day. |
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Q: |
Is there any cut-off time for fund switching? |
A: |
The cut-off time for fund switching application is the earlier cut-off time between the switch-out application and the switch-in application. There are different cut-off time for different funds. You can view the details in the Switching page. |
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Advanced Switching Service |
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Q: |
How do I use the Advanced Switching Service? |
A: |
Integrated Account customers (including Prestige Banking, Preferred Banking and Integrated Account) who have registered for Hang Seng Personal e-Banking Services can use the Advanced Switching Service online. Customers can also visit any branches of the Bank to use the Advanced Switching Services, or call your existing Customer Relationship manager if you are a Prestige Banking Customer.
For fund holdings to be eligible for Advanced Switching Services, the available proceeds of redemption (estimated by the Bank based on the latest available unit price of that fund) for the relevant fund must be no less than HKD100,000 (or any other amount as specified by the Bank from time to time) in a single transaction.
Customers should read and understand the "Advanced Switching Service - Customer Should Know" and the "Terms and Conditions for Advanced Switching Service" before using the Advanced Switching Service, which are available for download from www.hangseng.com and from branches of the Bank.
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Q: |
What is the service scope of the Advanced Switching Service? |
A: |
The Advanced Switching Service does not apply to funds of which dealing frequency is not daily, hedge funds, or other funds as specified by the Bank from time to time. Funds in respect of which the Advanced Switching Service is available may be changed from time to time without prior notice. Please check with our staff regarding the funds available for Advanced Switching Service. |
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Q: |
If the cut-off time for the fund subscription application and that for fund redemption application are different, when will my applications be processed? |
A: |
The Advanced Switching Service consists of a redemption of an original fund and a subscription of a new fund by using the advance provided by the Bank. Therefore, if the advanced switching order is placed before the cut-off time of both the redemption and subscription applications (whichever is earlier) on a dealing day, the instructions will be processed on that dealing day. Otherwise, the redemption and subscription instructions will be separately processed on different dealing days.
Customers should note that there is no guarantee that the subscription and redemption applications can be executed successfully and the actual redemption and/or subscription date will be the dealing date as notified by the relevant fund house. |
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Q: |
How do I know the minimum and maximum subscription amount of the new fund through using the Advanced Switching Service? |
A: |
If you use the Advanced Switching Service via Hang Seng Personal e-Banking, you will see the respective minimum and maximum subscription amount on the relevant trading pages . If you use the service via any of the Bank's branches or Prestige Banking Customer Relationship Manager, the Bank's staff will calculate the related amount and inform you directly. |
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Q: |
How much do I have to pay for the Advanced Switching Service? |
A: |
Currently, there is no handling fee for the Advanced Switching Service. Customers can refer here for the latest subscription fees offers.
However, customers should be aware that they may have to provide separate moneys to repay all/part of the advanced amount made by the Bank to the customers for subscription of the new fund, to bear the redemption fee (if applicable) for the redemption of the original fund, and to pay interest and other fee(s) charged by the Bank in certain circumstances. |
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Q: |
What will happen if the proceeds from redemption of the original fund are not sufficient for subscription of the new fund? |
A: |
The maximum subscription amount of the new fund is estimated based on the latest available unit price of the original fund and the corresponding exchange rate if the new fund and the original fund are denominated in different base currencies. Therefore, even though the Bank has reserved some buffer when estimating the subscription amount, the actual redemption proceeds may still fall short of the subscription amount due to market and foreign exchange rate fluctuations. Under this circumstance, the Bank will debit the shortfall from the sub-accounts of the customer's designated integrated account in the following order: foreign currency savings account (the same currency as the base currency of the new fund), HKD savings account, HKD current account, and foreign currency savings account (a currency different from the base currency of the new fund).
If the shortfall remains unsettled in full, it will be debited from the aforementioned HKD current account again, constituting an overdraft facility (which charges interest at a prevailing rate of P % p.a. in general, which rate may vary depending on individual customer) or unauthorized overdraft facility (which charges interest at a prevailing rate of P + 8% p.a. and one-off handling fee of HK$100), as the case may be. In addition, in case the shortfall is debited from an account which is of a currency different from that of the new fund, the customer will have to bear the relevant foreign exchange rate risks. If an overdraft facility is currently maintained on your "Current Account", you will not be able to perform advanced switching via online or mobile banking. Please approach any branches of the Bank for further details. |
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Q: |
What will happen if either the subscription or redemption application is not successful? |
A: |
If only one instruction can be executed (i.e. either the redemption or the subscription instruction), the executed transaction is still a valid transaction. If the redemption order of the original fund fails but the subscription order for the new fund succeeds, customers will then be concurrently holding and investing in both the original fund and the new fund and will have to bear all the investment risks associated therewith, including but not limited to the relevant fund price fluctuations and exchange rate fluctuations. Additionally, in the event that customers are required, at such time, to make repayment of the advance provided by the Bank, they will have to repay the outstanding amount owed to the Bank separately. |
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Settlement
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Q: |
When do I need to settle the amount for subscription? |
A: |
Under normal circumstances, we will deduct the subscription amount from your selected fund denominated settlement account within the same business day when we process your order. Therefore, please ensure that you have sufficient balance in your account for settlement. |
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Q: |
When will the settled transactions be reflected in my fund holdings? |
A: |
For fund subscriptions, it normally takes a few working days to have the unit holding reflected in your account. For fund redemptions, it normally takes at least a week to deposit the redemption proceeds into your account. The actual time required for completing the subscription and redemption processes varies from fund to fund. |
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Fund
Search and Market Information |
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Q: |
What kind of information is provided by the Bank online? |
A: |
We provide the following FREE market and fund information at www.hangseng.com for investors' reference:
- Market commentary and current promotions (if any)
- Latest fund price, fund performance, investment holdings and asset allocation of the fund as well as the offering documents including fund prospectus together with the latest financial reports |
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Q: |
What is the maximum number of funds can be shown in a search? |
A: |
Maximum 100 results can be shown. Alert will be popped up if the number of search results is more than 100, and you will have to refine the search criteria. The number of results will be shown at the top left of the fund list. |
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Q: |
How to search funds? |
A: |
Apart from entering the fund code or keywords directly in the search box, you may search by "Selection" or by "Investment Market Sector Performance" by clicking the "Advanced Search" button.
"By Selection": You may search funds by selecting any or all of the criteria provided below:
- |
Fund House ("Hang Seng Investment Management Limited" is the default fund house) |
- |
Fund Type |
- |
Investment Market Sector |
- |
Fund Currency |
- |
Dividend Policy |
- |
Fund Available for Subscription |
- |
Risk Level |
- |
Investment Objective Type |
- |
Past Performance |
- |
Morningstar Overall Rating |
"By Investment Market Sector Performance": You may search funds by "Investment Market Sector" or "Risk-Return Chart".
Fund SuperMart also provides a number of fund lists for quick reference, namely "Top / Bottom Performed Sectors", "Index Funds", "Top 10 Best Selling Funds", "Selected Funds" and "Monthly Investment Plan".
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Q: |
How to print the Fund Performance Report? |
A: |
The Fund Performance Report is available to be printed by clicking the "Printer" icon on the top right corner of search result page. The Fund Performance Report includes Total Net Asset (million), Cumulative Returns, Calendar Year Returns, 3Y Standard Deviation and etc. |
Market Commentary and Funds Information |
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Q: |
Any market commentaries and investment fund guide available in Fund SuperMart? |
A: |
Yes. Market commentaries are available in the "Investment Idea" and "Quarterly Market Watch" sections under "Expert's View". You may also be able to obtain investment information by clicking the "Investment Education Centre" button under "Investment Guide". |
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Q: |
How can I find the Offering Documents? |
A: |
You may view the offering documents by clicking the "Factsheet" and "Offering Documents" buttons in Fund List, Fund Information and Fund Comparison pages. |
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Q: |
How can I find the historical price / dividend information? |
A: |
"Historical Price" and "Dividend Information" buttons are available in the Fund Information page.
You may also download the fund's historical price and historical dividend paid in the latest 3 years (if any) in excel format by clicking the "Download Historical Price" and "Download Historical dividend paid" buttons. |
Investment Fund Subscription via Fund SuperMart |
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Q: |
How can I subscribe investment funds via Fund SuperMart? |
A: |
After clicking the "Subscribe" button, you can logon to Personal e-Banking (via Investment Fund Account or SimplyFund Account) or Business e-Banking and complete the subscription. |
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Q: |
Where is the "Subscribe" button? |
A: |
The "Subscribe" button are located at the pages of Fund Information, Fund Comparison, Watch List, New Fund Express, Search Result and default fund lists, including "Index Funds", "Top 10 Best Selling Funds" and "Monthly Investment Plan". |
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Q: |
Are all funds listed on Fund SuperMart available for online subscription? |
A: |
When the "Subscribe" button for a selected fund is red, that fund is available for online subscription; when the "Subscribe" button is grey, that fund is unavailable for online subscription. Customer can find the list of funds not for Subscription in the remark. |
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Q: |
How can I find the fund fee information? |
A: |
Fee information, which consists of Subscription Fee, Switching Handling Fee, Management Fee, Redemption Fee, Performance Fee and Incentive Fee, is available on Fund Information page. |
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Q: |
How can I find the special offer for subscription and switching fee? |
A: |
You can refer to the "Special Offer" in the "Fee Information" section on Fund Information page. Alternatively, you can click the "Hot Offer" button on Fund SuperMart homepage. |
Watch List |
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Q: |
Watch List |
A: |
You can click the "Watch List" button at the top right corner of Fund SuperMart homepage.
In addition, you can reach the Watch List by selecting "Investment" → "Investment Funds" → "My Watch List" on e-banking. |
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Q: |
What are the functions of "Watch List"? |
A: |
Apart from obtaining the latest fund prices, offering documents and performing subscription, you may also check the fund return, risk level and other information by using the "Watch List" in Fund SuperMart. Additionally, you may perform a detailed analysis by adding selected funds to "Portfolio Analysis" and "Compare Funds" on the "Watch List" page. |
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Q: |
How can I add funds into the "Watch List" at Fund SuperMart? |
A: |
You may first search funds either by using the "Advanced Search" function or inserting fund codes or key words in the search bar. Then you may add funds into the "Watch List" by clicking the "+Watch List" button on the Fund List page. Alternatively, you may directly add funds to the "Watch List" by clicking the "+Watch List" button on "Fund List", "Fund Information" and "Fund Comparison" pages. |
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Q: |
How can I remove the funds in the "Watch List"? |
A: |
You may remove the funds in the "Watch List" by clicking the "-Watch List" button on "Fund List", "Fund Information" and "Fund Comparison" pages. |
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Q: |
What is the maximum number of funds can I save on "Watch List"? |
A: |
20 funds. The "Watch List" button will display the number of funds on the "Watch List" |
Fund Comparison |
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Q: |
How can I compare funds? |
A: |
You may click the "Compare Funds" button after selecting funds from various fund lists or "Watch List" in Fund SuperMart. |
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Q: |
What are the features of "Fund Comparison"? |
A: |
"Fund Comparison" can compare fee and absolute return of different funds. Also, there are two charts available for further comparison: "Growth Chart" and "Risk Return Chart". "Growth Chart" will show the "Growth of $10,000" of selected funds within a certain period of time in line graph; while "Risk Return Chart" will show the performance of selected funds in scatter diagram. |
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Q: |
How many funds can be compared each time? |
A: |
A maximum of 5 funds can be compared each time. |
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Q: |
Can I set any benchmarks for fund comparison? |
A: |
Yes. "Investment Market Sector Average" and "Indices" are available in "Growth Chart". The respective performance in accordance with the benchmarks will be shown in line graph. Please be noted that only selected funds' investment market sectors can be chosen as benchmark; while all indices are applicable. |
Portfolio Analysis (Only available for customers visiting Fund SuperMart via e-banking) |
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Q: |
What is "Portfolio Analysis"? |
A: |
"Portfolio Analysis" is comprised of two kinds of fund analysis tools: "Morningstar® Portfolio X-Ray" and "Reference Asset Allocation".
"Morningstar® Portfolio X-Ray™" provides detailed analysis on selected funds. You may find out more information, which includes the fund's asset allocation, investment style, geographical allocations and portfolio performance.
"Reference Asset Allocation" allows you to compare selected fund portfolio with our reference portfolios. You may also take a look on different funds available in each asset class. |
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Q: |
How can I use "Portfolio Analysis"? |
A: |
You have to log in e-banking in order to use "Portfolio Analysis".
Path (1) - After logging in e-banking, you may choose "Investment" → "Investment Funds" → "Funds Trading" or "My Watch List" → "Portfolio Analysis".
Path (2) - After logging in e-banking, you may choose "Investment" → "Investment Funds" → "Fund SuperMart" → every Fund Lists or "My Watch List" → "Portfolio Analysis".
When you click the "Portfolio Analysis" button, the system will automatically analyse the existing funds or funds in the "Watch List" and generate results. |
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Q: |
How many funds can be analysed each time? |
A: |
A maximum of 50 funds can be analysed each time. |
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Q: |
How can I adjust the weightings of funds in "Portfolio Analysis"? |
A: |
You can enter the weighting percentage or amount of money to change the weightings of the portfolio. If you decide to use percentage, the total weighting percentage must equal to 100% in order to perform "Portfolio Analysis". |
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Fees
and Charges |
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Q: |
What are the charges incurred in investment fund trading? |
A: |
Basically, charges payable by investors include subscription fees, redemption fees, and switching fees. The actual charges of different funds may vary. Details of the fees and charges of individual funds can be found in the offering documents of the relevant funds. |
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Q: |
Is there any deduction on the subscription fee? |
A: |
This depends on whether there is any subscription fee offer provided by the Bank (subject to the relevant terms and conditions) at the relevant time. If so, the amount of fund subscription fee after deduction will be shown on the subscription trading page for your reference. |
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Q: |
Are there any additional charges to subscribe / redeem funds via e-Banking Services? |
A: |
No additional charges are required from the Bank. |
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Monthly
Investment Plan for Funds |
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Q: |
How can I set up a Monthly Investment Plan for Funds? |
A: |
For sole name / joint names Integrated Account customers, you can open an Investment Fund account and apply to set up a Monthly Investment Plan for Funds through Hang Seng Personal e-Banking. The set-up instruction will be effective in the next calendar month and the first payment date will be the 15th calendar day of the following month (where no clearing service is provided by Hang Seng Bank (the "Bank") in respect of the monthly contribution on such day, it will be the next day on which clearing service for such payment is available). |
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Q: |
Which funds can I subscribe for via the Monthly Investment Plan for Funds? |
A: |
Funds available for subscription are set out here. Such funds include certain funds managed by Hang Seng Investment Management Limited and by other reputable fund houses, and distributed by the Bank. |
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Q: |
What is the minimum monthly investment amount? |
A: |
The minimum monthly investment amount is HKD500. |
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Q: |
What are the payment methods available for Monthly Investment Plan for Funds? |
A: |
Two payment methods are available for your selection:
1) |
Hang Seng Bank or HSBC Hong Kong Dollar account*; |
2) |
Many types of Hang Seng Credit Cards**(this payment method is only available to customers who invest in subscription fee class (class A units) under a Monthly Investment Plan for Funds) |
* |
If a customer wishes to choose an HSBC HKD account as the payment account, the customer has to set up a Monthly Investment Plan for Funds in person via any branches of the Bank. |
** |
Except Hang Seng Corporate Cards, Hang Seng Commercial Cards, Hang Seng Renminbi Credit Cards, USD Visa Gold Cards, Hang Seng Spending Cards, e-shopping MasterCard and Private Label Cards, all Hang Seng Credit Cards are eligible for payment of the monthly investment amount. |
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Q: |
Can I set up more than one Monthly Investment Plan for Funds in respect of the same fund under the same Investment Fund account? |
A: |
No. If you have already set up a Monthly Investment Plan for Funds or have a set-up/amendment instruction pending in respect of a fund, you cannot set up another Monthly Investment Plan for Funds in respect of the same fund under the same Investment Fund account. |
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Q: |
How can I check pending instructions? |
A: |
You can check details of pending instructions by clicking 'Pending Instructions' under 'Monthly Investment Plan'. Under that section, you can also amend or cancel pending instructions. Amendments to pending instructions will take effect in the following calendar month. Cancellations of pending instructions will take effect immediately. |
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Q: |
How can I check my current holdings and current plans? |
A: |
You can check the details of current holdings and current plans by clicking 'Current Holdings' and 'Current Plans' respectively under 'Monthly Investment Plan'. The monthly statements of your Investment Fund account also list out the number of fund units held and the unit price of funds as of month end. |
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Q: |
How can I amend or terminate my Monthly Investment Plan for Funds, for example, amending the fund selected, direct debit account or monthly investment amount? |
A: |
You can amend or terminate your Monthly Investment Plan for Funds free of charge by clicking 'Current Plans' under 'Monthly Investment Plan' and then click the relevant icons to make the relevant changes. All instructions received by the Bank will take effect in the following calendar month. |
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Q: |
Under what situations will my Monthly Investment Plan for Funds be terminated automatically? |
A: |
Your Monthly Investment Plan for Funds will be terminated automatically if (for whatever reason) the Bank cannot debit your designated account for the required monthly investment amount for two consecutive months. |
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Q: |
How can I deal with the fund units if all my Monthly Investment Plans for Funds are terminated? |
A: |
You can continue to hold the fund units, apply for redemption or switching of the fund units into units (of the same class) of another fund included in the Monthly Investment Plan for Funds "Fund List" and provided by the same fund house. However, you should note that there are certain limitations, such as minimum holding/redemption/switching amount (currently HKD20,000 or its equivalent; if your then current holding is less than such minimum amount, you can continue to hold the fund units or redeem all the fund units) and certain fees (e.g. redemption fee and switching handling fee) may apply. |
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Equity
Linked Investment
General |
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Q: |
What account do I need to subscribe for ELIs? And for its stock delivery (if any)? |
A: |
You will need a Securities Account to subscribe for ELIs, and for its stock delivery (if any).If you are a holder of Hang Seng Integrated Account, you may open or reactivate the Securities Account via Personal e-Banking services or by visiting any of our branches. Please be reminded that a valid Risk Profiling Record is required to be completed for an ELIs transaction. |
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Q: |
What are the trading hours for placing an ELIs order through Hang Seng's Personal e-Banking? |
A: |
The ELIs online trading platform processes ELIs orders from 9:00am to 3:30pm on trading day from Monday to Friday (except for Hong Kong public holidays, half day trading, or market disruption day). |
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Q: |
What is the risk rating of ELI? |
A: |
A product risk rating is based on the Bank's proprietary risk rating methodology which takes into consideration of a variety of qualitative and quantitative factors. All investment products are rated on 5 risk levels (1 to 5; 1 is the lowest and 5 is the highest). A product risk rating is not a statement of fact nor recommendations to buy or sell the product. For details on how Hang Seng assigns risk ratings on ELIs, please click
here.
If you have any queries on product risk ratings, please contact your Relationship Manager. |
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Q: |
What are the minimum and maximum investment periods for ELIs? |
A: |
The investment periods for ELIs usually ranges from 1 month to 1 year. |
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Q: |
What currency can I choose to invest in ELIs? |
A: |
ELIs may be issued in any non-restricted and freely convertible currencies (such as AUD, CNY, EUR, GBP, HKD, JPY, NZD or USD). This will be specified in the term sheet for the relevant series of ELIs. |
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Q: |
What is the settlement currency for ELIs? |
A: |
The settlement currency for any cash payment under the ELIs will usually be the same as the currency used when you purchased the ELIs. |
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Q: |
What is the minimum investment amount? |
A: |
This will be specified in the term sheet for the relevant series of ELIs. The minimum investment amount for ELIs may be around HK$80,000 or its equivalent in other currencies. Such minimum investment amount will be reviewed from time to time and will be specified in the term sheet for the relevant series of ELIs. |
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Q: |
What should I do if I want to invest in an ELIs in a particular currency but do not have that currency in my account? |
A: |
You can convert the currency via your Personal e-banking account or instruct the Bank to convert it in your account prior to your ELIs order placement. Please be reminded that an ELIs order will be rejected if there is insufficient funds in the relevant currency in your account. |
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Q: |
How do I know if my instruction has been accepted by the Bank? |
A: |
You will receive an order reference number after pressing the "Confirm" button in the subscription page. If you DO NOT receive an order reference number, please check whether your order has been accepted via the following channels to avoid duplicated orders.
- |
Hang Seng Personal e-Banking ("Order Status" page under "Equity Linked Investments"). |
- |
Service Hotline: 2822 0228 |
- |
Hang Seng Bank branches |
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Q: |
Can I amend the subscription amount after placing an ELIs purchase order? |
A: |
You cannot amend. |
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Q: |
Can I view my ELIs order status or holding details through Hang Seng's Personal e-Banking Services? |
A: |
⢠Yes, you may log-on to Hang Seng's Personal e-Banking Services and view your order status under the "Order Status" section. You can also view your holding details in the "My Portfolio" section under the "ELIs" section. |
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Q: |
How long will my previous orders be kept in the "Order Status" ? |
A: |
The Order Status section will show orders placed within the last 12 business days |
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Q: |
Will I be notified of the execution results of my purchase instruction? |
A: |
You will be notified of your order execution results through your mobile phone in the form of text message. The text message will be sent to the mobile number that you have registered with the Bank. |
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Q: |
Can I cancel or unwind an ELIs order after placement? |
A: |
Once you have placed an ELIs order, you are committed to purchase the ELIs unless (i) a post-sale cooling-off period applies to the ELIs and you exercise such right to cancel or unwind your ELIs order or (ii) you exercise your right to cancel your order within the specified period as notified by your distributor. You should note that the total cash amount returned to you when you unwind your order may be substantially less than your initial investment. |
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Q: |
Can I amend the mode of settlement? |
A: |
To amend your selection on Hang Seng ELIs Mode of Settlement, please submit your instruction at branches or call our customer service hotline 2822 0228 at least 3 Business Days (excluding Saturday) before the Final Fixing Date. |
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Q: |
Will I be notified of any corporate actions? |
A: |
If there are any corporate actions relating to your ELIs holding, we will provide you with a written notification based on your registered contact information with the Bank. |
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FX And Precious Metal Margin Trading Services
General |
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|
Q: |
What kind of FX And Precious Metal Margin Trading Services do you provide via e-Banking Services? |
A: |
You can enquire
real-time FX and precious metal quotes, buy/sell, place conditional orders, cancel
& enquire conditional orders via e-Banking Services. Also, you can
check your outstanding positions, squared positions, transaction history
and account information. |
|
|
Q: |
How can I trade
FX and precious metal margin online? |
A: |
Step 1 : |
You should have our FlexiForex/ProForex/FlexiGold/ProGold Account / Hang Seng FX and Precious Metal Margin Trading Services / Hang Seng Advanced FX and Precious Metal Margin Trading Services Account and Integrated Accounts/Credit Card |
Step 2 : |
Go to Hang Seng e-Banking
to register our e-Banking services by your Integrated Account /
Credit Card. |
Step 3 : |
1 business day later, logon e-Banking and
click "FX And Precious Metal Margin Trading Services". |
If you do not have our FlexiForex/ProForex/FlexiGold/ProGold Account / Hang Seng FX and Precious Metal Margin Trading Services / Hang Seng Advanced FX and Precious Metal Margin Trading Services Account and Integrated
Accounts/Credit Card, please visit e-Banking or any of our branches to open one. |
|
|
Q: |
Can I maintain
"Buy" and "Sell" position(s) for the same currency or precious metal
at the same time? |
A: |
Yes, you can maintain
a "Buy" and "Sell" position for the same currency or precious metal
at the same time. Collateral will be required for both the "Buy"
and "Sell" Positions. |
|
|
Q: |
If I have the
same number of "Buy" and "Sell" position for the same
currency or precious metal , which side will you close out first upon mark-cut ? |
A: |
When your margin
level decreases to 3%, mark-cut will be performed. Your currency or precious metal
position with the greatest loss will be closed out first regardless of
the number of your "Buy" and "Sell" positions. |
|
|
Quotes
and Trading |
|
|
Q: |
What kind of Market
Information do you provide? |
A: |
We provide real-time
streaming FX and precious metal quote, market commentary, economic calendar. |
|
|
Q: |
What kind of FX and precious metal price information do you provide in e-Banking Services? |
A: |
We provide real-time streaming FX and precious metal quote, real-time news, economic indicators, daily FX and precious metal market view and watchlist. |
|
|
Q: |
What are your trading hours for FX and precious metal in e-Banking Services? |
A: |
Trading Hours are Hong Kong Time from Monday 06:00 to Saturday 03:30. |
|
|
Q: |
Are there any
charges to trade FX and precious metal margin? |
A: |
There will be no
transaction fee to trade FX margin online. For precious metal margin trading,
the transaction fee is USD 1/lot per transaction (applicable to all buy/sell
transactions and execution of conditional orders but not applicable to
close-out transactions). |
|
|
Q: |
Can I transfer
money out of my collateral accounts via e-Banking Services? |
A: |
No, you can only
call our Manned Trading Hotline to transfer money out of your collateral
accounts. |
|
|
Q: |
Will you execute
my open-position conditional order if I do not have sufficient collateral? |
A: |
No. Your relevant
open-position conditional order will be cancelled automatically without
notice when the market price reaches the order rate. |
|
|
Q: |
Over weekend or
holiday, will you monitor all of my Good-till-1-month open-position orders
if I do not have sufficient collateral for all of them ? |
A: |
Over weekend or
holiday, if you have sufficient collateral for all your Good-till-1-month
open-position orders, we would monitor all of them. If not, we would only
select those with sufficient collateral to monitor on a first-in-first-serve
basis. The remaining Good-till-1-month open-position order(s) would be
cancelled immediately without notice. |
|
|
MaxiInterest Investment Deposit Forward-dated Instruction
|
|
|
Q: |
What are the service hours of MaxiInterest Investment Deposit? |
A: |
You can place MaxiInterest Investment Deposits from 09:00 to 18:00, Monday to Friday, or submit forward-dated instructions from 18:00 to 03:30 of the next day. |
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Q: |
How will I know if my forward-dated instruction has been successfully submitted? |
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If your instruction is successfully submitted, an order reference number will be shown on the acknowledgement page. You can use this reference number to check the instruction details on the 'Orders and Holdings Enquiry' page. |
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Can I amend a forward-dated instruction after submission? |
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No. Instructions cannot be amended or cancelled once they have been submitted. |
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When will my forward-dated instruction be processed? |
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The bank will process your instruction in the next business day morning and debit the investment amount from your designated account. You should have sufficient fund in your debit account to cover the investment amount for MaxiInterest Deposit. Otherwise, the Bank shall have sole discretion to reject your application. |
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How can I check the status of an instruction? |
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You may check the status of an instruction by clicking to "Inbox Message" after 09:00 of the next business day following its submission. If the instruction is accepted as mentioned in the mail, the "Status" of the instruction will have been updated to "Effective" on the "Orders and Holdings Enquiry" page. |
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Other Related Services
Investor Toolbox |
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Q: |
Do I need to fill in all types of assets to create my portfolio? |
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No, you just need to fill in one asset type to create a portfolio. |
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Q: |
How frequent will you update the Latest Asset Price/Exchange Rate? |
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Latest information will be provided for Local Securities, Investment Funds, Foreign Currencies and Gold. 15 minutes delayed quote will be provided for Local Securities. For other asset types, you will need to enter the Latest Asset Price to update your portfolio. |
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Q: |
Can I trade my assets online? |
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Yes, you can trade Local Securities, Investment Funds, Foreign Currencies and Gold online by clicking the "Trade" button beside the asset. |
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What are the special characters that cannot be used in the portfolio name? |
A: |
The characters below cannot be used:
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! |
" |
# |
$ |
% |
& |
' |
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* |
+ |
; |
< |
= |
> |
? |
@ |
[ |
\ |
] |
^ |
` |
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~ |
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